MBSE Admin and Support

Role Description

Infosys is seeking MBSE Support and Admin. In this role, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including:

• Requirements Elicitation
• Application Architecture definition and Design

You will play an important role in creating the high-level design artifacts and deliver high-quality code deliverables for a module. Additionally, you will lead validation for all types of testing and support activities related to implementation, transition, and warranty. You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Qualifications

• Candidate can be located anywhere in the US. This position will require travel to project locations.
• Bachelor's degree or foreign equivalent required from an accredited institution in mechanical/electrical/computer science/system engineering or related field required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum of 4+ years of relevant work experience in Engineering/IT functions including technical support in a global work environment with multiple applications.
• At least 4+ years Hands-on experience in all depths of Sys admin for MBSE systems operating on Windows and Linux OS.
• Strong expertise in maintaining MBSE Application Support.
• Teamwork Cloud/System Link/Jama Systems (Syndeia a plus).
• Application/Server support (Linux/Windows).
• SSL/Certs/LDAP/upgrades.
• Proficient in Linux.
• Jazz Team Server.
• Syndeia.
• IBM Rational DOORS.

Requirements

• Administers user account creation and maintenance, license server management (e.g., FlexNet, LM-X) and optimizations.
• Perform regular system maintenance, including updates, patches, and license management.
• Resolve engineering application issues/requests, ensure SLA adherence, and improve user experience and satisfaction.
• Troubleshoots and resolves system problems. Works proactively to identify potential issues and recommends/implements preventative solutions.
• Identifies and analyzes system and user needs, as well as equipment requirements. Writes system and user documentation, including policies and procedures.
• Assist in deployment, configuration, and validation of engineering tools and software environment.
• Monitor system performance and recommend improvements or upgrades to meet user needs.
• Maintain documentation related to system configurations, procedures, and support knowledge base.
• Collaborate with engineering, IT, and cybersecurity teams to ensure secure and compliant application usage.
• Support integration of engineering applications with other business systems (e.g., ERP, PLM, MES).
• Participation in application testing and validation as part of change control and upgrading processes.
• Adheres to global IT standards, policies, and procedures and coordinate related activities with global IT teams.
• Willingness to work in rotational shifts, as the role may involve a combination of regular shifts and off-shift support needs as they arise.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off