Customer Pickup Manager

The Customer Pickup Manager will coach and manage the Customer Pickup department to safely and efficiently inventory and load merchandise for our customers. The CPU Manager will also build schedules, train employees, ensure all orders are being process for pickup, and assist customers with any issues or questions they may have. Starting at $24.00/hour! Job Requirements:

• Ability to safely operate a company approved safety knife.
• Must be able to learn, understand, and apply new technologies including but

not limited to ipads, excel, word, etc.

• Adhere to the AFW asset protection policies and identify and prevent fraud.
• Knowledge of and the ability to perform the correct lifting/team lifting

techniques.

• Ability to maintain a clean and professional appearance.
• Ability to manually manipulate furniture and merchandise to and from trucks,

racking, containers, forklifts and vehicles. * Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations. Job Expectations: * Commitment to AFW’s safety policies and procedures and ability to promote awareness. * Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members. * Establishes schedules and provides continual training to team members with an emphasis on safety and service.

• Addresses customer complaints and resolves problems as needed.
• Coach employees on how to perform the correct Customer Check-In and Customer

Return procedures.

• Delegate tasks and responsibilities to appropriate personnel.
• Communicates, leads, and develops teamwork with the Customer Pickup Team.
• Ensure the correct paperwork/forms are filled out correctly.
• Able to greet customers promptly and professionally.
• Able to confirm that customer receives correct merchandise.
• Able to work a radio frequency (RF) scanner.
• Identifying and reading reports, tickets and UPC labels.
• Able to have a flexible schedule and work all shifts, holidays, and

weekends.

• Able to communicate effectively with team members and supervisors.
• All training provided by AFW.

Physical Requirements:

• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to stand, walk, stoop, & bend for 8 hours or more daily.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.
• Training and coaching employees may require the ability to lift, lower, push

and pull all sizes of merchandise up to 100 lbs. frequently and ability to handle/manipulate up to 250 lbs. frequently. * The Customer Pickup Manager position requires lifting, gripping, bending, kneeling, stooping and moving merchandise 8 hours or more daily. Physical Work Environment:

• Fluorescent Lighting
• Concrete Flooring
• Climate effected by outside conditions
• Considerable exterior noise
• Extreme temperature fluctuations in warehouse

Pay Grade: $19.72-$36.63 A pre-employment drug screen and pre-employment background check must be passed upon job offer. American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company. AFW is seeking highly motivated, energetic, hardworking candidates to join our team. AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.