Member Experience Manager
$19.9 - $21.9 per hourEOS Fitness
Position Purpose Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose To create loyal, lifelong fans and exercise practitioners. Responsibilities Takes initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution‑oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best‑in‑class member experience. Embody the Company’s core values (Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision‑making. Serve as a leader who inspires the team to uphold the Company’s culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications Proven experience in customer service or front‑line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem‑solving, and interpersonal skills. Ability to multitask and thrive in a fast‑paced, customer‑facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, including membership management and billing processes. Requirements Must successfully pass background check. Must obtain a CPR certification within 30 days of employment. Must attend EōS Ethos and Customer Service Training within 30 days of employment. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system. Ability to bend routinely and repetitively to lift more than 40 lbs. California Pay Range $19.90 – $21.90 USD Benefits & Perks A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise – including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered. 401(k) + Company matching. Personal education growth options with Sophia Learning. Equality Statement EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr
- ...MOXI3 in Dana Point, California is hiring for full-time and part-time roles focused on enhancing guest and member experiences. Responsibilities include customer engagement, ensuring cleanliness, and assisting in member retention activities. Candidates should have at least...SuggestedFull timePart timeWeekend workEarly shift
$19.9 - $21.9 per hour
...fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it... .... We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class...SuggestedDaily paidFull timePart timeWork at office$15 - $22 per hour
...is seeking Shift Supervisors / Assistant Managers to oversee daily restaurant operations,... ...Managers are responsible for supervising crew members, assigning work positions, assisting... ...advancement opportunities depending on experience and location. Shift Supervisors and...SuggestedHourly payFull timeShift work- ...membership operations on-site. You will deliver exceptional service to Members and prospective Members while coordinating onboarding,... ...on membership metrics, processing changes, promoting resort experiences, and supporting the membership sales team to sustain high standards...Suggested
$75k
...our work environment as well. Like our members, our employees know how to rise to a challenge... ...exercise practitioners. Our Operations Manager, reporting to the District Operations... ...about creating an elevated member experience through a friendly and approachable manner...SuggestedDaily paidFull timePart timeFlexible hours- ...and are looking for our next great team member. This busy insurance and financial services... ...Our mission is to help people manage the risks of everyday life, recover from... ...We have 12 years of combined insurance experience in our office. We Look Forward To Speaking...For contractorsWork at office
$175k - $210k
...range of factors including relevant skills, training, experience, education, and, where applicable, certifications... ...are in place and maintained through the Quality Management System.The Director, Quality sits as a member of the Business Unit's Leadership Team and is...Full timePart timeWork experience placementLocal areaFlexible hours$70.3k - $77k
...passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and... ...Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we...$70.3k - $77k
...passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and... ...Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we...$85k - $95k
...Clubis looking for a Restaurant Assistant General Manager to join the Food and Beverage Team! Located... ...At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community....Full timeLocal areaShift workNight shiftWeekend workWeekday work$120k - $135k
...throughout Southern California. Senior Living experience and multi-site experience required!... ...career to the next level with Oakmont Management Group. We are seeking a dynamic Regional... ...significant. In addition, eligible team members may enjoy the following benefits: Medical...Relocation$90.78k - $136.17k
...the region, delivering exceptional patient experiences through innovative, integrated care. The Back-End Revenue Cycle Manager is responsible for managing the day-to-day activities... ...the internal equity of our current team members when determining an offer. TrueCare is...Work at officeLocal area$80k - $110k
...Join to apply for the Community Marketing Manager role at melin . At melin we set out to... ...a list of new and prospective community members that align with the verticals melin plays... ...as assigned. Qualifications, Skills, Experience : S. or B.A. Degree in Marketing, Business...Work at officeLocal areaWork from homeWeekend work1 day per week- ...My Wireless Assistant Retail Store Manager My Wireless, an AT&T Authorized National Retailer , is currently looking... ...Store Manager in coaching and leading your team members to provide the best customer experience and technology solutions from a variety of AT&T products...Local areaFlexible hoursAfternoon shift
- ...business-to-business (B2B) outside sales experience (preferred) Valid current driver’s... ...from how we hire and recognize our team members to how we interact with our customers day... ...at the top of your message to the Hiring Manager. More About Us We are the first global...Weekly payLocal areaRemote workVisa sponsorshipFlexible hours
- ...Account Executive RunDTC is a digital experience agency empowering our clients with unique... ...Incorporate the appropriate RunDTC team members throughout to support the sales process.... ...opportunities within target lists. Manage opportunities within CRM by updating data...Work at officeImmediate startRemote workWork from homeHome office
$28 - $30 per hour
...Description The Assistant Service Manager assists the Service Manager in the successful... ...Assistant Service Manager, as with all members of the Shea Properties Team, is expected... ...(Knowledge/Skills, Education, and Experience) Must have basic computer skills and...Full timeFor contractorsLocal areaRelocation packageFlexible hoursWeekend workAfternoon shift- ...and we're here for you! The General Manager is the leader of the team who establishes... ...customers great food and a friendly experience. Key responsibilities include finding... ...maintain company standards. Ensure Crew Members and Shift Supervisors complete all assigned...Local areaFlexible hoursShift work
$75k - $90k
...our work environment as well. Like our members, our employees know how to rise to a challenge... ...team that delivers exceptional customer experience and hits business objectives.... ...staff members, including Assistant General Managers and Fitness Consultants. Effectively communicate...Daily paid$19.9 - $21.9 per hour
...our work environment as well. Like our members, our employees know how to rise to a challenge... ...take on the role of Assistant Fitness Manager (Personal Training Sales). As an... ...guiding them through their initial fitness experiences at our gym, and helping them get started...Hourly payDaily paidFull timePart timeNight shiftWeekend work- ...Description: Summary: At Seabreeze Management Company, our motto is “People,... ...Receivable to monitor delinquent Association Member accounts and ensure adherence to the assessment... ...: Knowledge, Skills and Experience: ~ Minimum of 5 years of community association...Contract workFor contractorsWork at office
- ...The Revenue Accounting Manager is responsible for leading and supervising the accounting... ...assist in onboarding and training new team members. Encourage continuing professional... ...Qualifications 5+ years of relevant accounting experience with increasing levels of responsibility...Full timeContract work
$70.3k - $75k
...Join to apply for the Account Manager - Personal Lines role at Insurance Office of America... ...or Nevada based candidates. Experience: Quoting & Binding Personal Lines Policies... ...key role in mentoring and training team members, fostering professional growth and development...Full timeRemote work- ...Coordinators , including providing training, managing schedules, conducting performance... ...innovative interventions , we provide an experience that builds lasting resilience and... ...group served. Two years experience as a member of the social work staff in a group home...Full timeFlexible hoursShift workWeekend work
$25 - $28 per hour
...Pay Range: $25.00-28.00 (Depends on experience) Sea Bluffs, Ivy Signature Living is... ...situated on a beautifully landscaped campus. Managed by Oakmont Management Group,we provide... ...relationships with residents, families, and team members by developing a winning culture and...Full timeRelocationDay shift$21.5 per hour
...first smile to the last sip, we create experiences that make a difference. If you're ready... ...hour. In addition to base pay, our team members also receive tips averaging approximately... ...Lead all shift duties as directed by the manager on duty Lead store cleanliness and safety...Hourly payAll shiftsShift workNight shift$80.85k - $121.27k
...mission-driven team as a Health Center Manager II and help make a meaningful impact in... ...~ Bachelors Degree or equivalent work experience in the Health Services Administration,... ...the internal equity of our current team members when determining an offer. TrueCare is...Work experience placementLocal area- ...CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years... ...an accredited university in Food Service Management, Hotel and Restaurant Management,... ...trust, respect, and cooperation among team members. • Develops specific goals and plans to...Hourly payFull timeLocal areaWorldwideShift work
- ...Position Overview:**The Talent Acquisition Manager is responsible for leading full-cycle... ...Manager delivers a high-quality candidate experience by ensuring a professional, timely, and... ...of the individual’s association with a member of a protected group or any other characteristic...Temporary workWork at officeLocal area
$22 - $28 per hour
...$28.00 per hour (based on education and experience)Job Type: Full TimeTypical Schedule: The... ...RealManage, a company that specializes in the management of community associations with onsite... ...level of service is provided to Talega Members and their families, friends, and guests....Hourly payFor contractorsFor subcontractorWork at officeAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Experience Manager. Be the first to apply!
- massage manager San Clemente, CA
- court manager San Clemente, CA
- renovation manager San Clemente, CA
- esports manager San Clemente, CA
- storage manager San Clemente, CA
- clubhouse manager San Clemente, CA
- animal shelter manager San Clemente, CA
- ups manager San Clemente, CA
- fedex manager San Clemente, CA
- cardiology manager San Clemente, CA

