Director, Customer Experience & AI Strategy
onXmaps, Inc.
onXmaps, Inc. is seeking a Director of Customer Experience to lead and elevate a 40-person CX organization as a strategic product differentiator while we scale our outdoor-centric products. The role reports to the COO and focuses on operations, strategy, and customer insight, with emphasis on AI-enabled workflows, platform selection, and cross-functional collaboration across Product, Engineering, and Marketing. #J-18808-Ljbffr onXmaps, Inc.
$246.8k - $333.9k
...account team for a frontier AI model lab and one of Amazon's... ...that touches thousands of joint customers worldwide. This role... ...global scale. You will lead the strategy and execution for a customer... ...platforms to ensure the customer experience matches the strategic importance...SuggestedContract workLocal areaWorldwideFlexible hours$115k - $165k
...unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business... ...cloud, data and customer experience solutions. Our partnerships with... ...Use of Artificial Intelligence (AI): We may use Artificial Intelligence...SuggestedPermanent employmentFull timeTemporary workRemote work$123.1k - $186.3k
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure... ...SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech...SuggestedFull timeWork at officeFlexible hours3 days per week$99k - $232k
...Description & SummaryThe OpportunityAs a Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Manager, you will specialize in... ...services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer...SuggestedFull timeH1b$140k - $160k
...commerce by bringing brands and customers closer together.About The Role:As a Customer Strategy Lead, you will bring world-... ...enhance our products and customer experience. This is a hybrid role based in... ...role is hiring at the Associate Director and Director levels. The pay...SuggestedTemporary workWork at officeImmediate start$90k - $120k
...the future of commerce by bringing brands and customers closer together.About The Role:Join the Customer Strategy team as a Customer Strategy Manager and you will... ...with Stackline. The ideal candidate will have experience in managing complex customer engagements, be extremely...Temporary workWork at officeImmediate start$144.79k - $217.19k
...wood products industry by modernizing the customer experience. We are creating a connected customer 3... ..., while using technologies such as AI and machine learning to modernize the landscape... ...drive a digital and disruptive product strategy across Wood Products sales, pricing,...Full timeTemporary workLive in$120k - $150k
...ForWe are seeking a dedicated Customer Success Manager to serve as... ...with passion, and leading with AI.Key ResponsibilitiesCustomer... ...Growth, Retention, and Expansion Strategy Monitor customer health... ...insights to enhance customer experiences, predict customer needs, and...$132.89k - $166.11k
...control spend effortlessly. Brex’s AI-native automation and world-... ...and accounting tasks for customers so they can focus on what... ...create and execute on account strategies tailored to each customer’s business... ...deliver a seamless customer experience and advocate for product...Work at officeRemote workWork from home$99.4k - $186.3k
To get the best candidate experience, please consider applying for a maximum... ...DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition... ...through cloud modernization strategies is a plus.Preferred...Full timeWork at officeFlexible hours3 days per week$128k - $252.5k
Position Summary Our Deloitte Customer team empowers organizations to... ...customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and... ...design. We can enhance customer experiences and drive sustained growth and customer...Local area$80k - $140k
...transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one...Flexible hours$151.2k - $204.6k
Amazon's Customer Experience and Business Trends (CXBT) is seeking a Product Manager - Technical to... ...to influence them in products like AI Services, GenAI/Agentic AI, Inference,... ...clients- Experience owning/driving roadmap strategy and definition- Experience contributing...Immediate startWorldwideFlexible hours$250k - $338.2k
...Solutions team within Amazon Customer Service, as Director, Data Science. In this role... ...customer-facing automation AI-enabled channels - as a... ...observability, and workforce strategy, and is building the next generation... ...that measures the value of experiences across customers,...Flexible hoursShift work$118.91k - $214.36k
...the same big love we give our customers. All team members receive a... ...lifecycle, including vision, strategy, technical delivery, and partner... ...that improve customer experiences and achieve business results.... ...opportunities to apply data, automation, AI-assisted capabilities, or...Full timeTemporary workPart timeWork experience placementLocal areaFlexible hours- ...seeking a Senior Manager in Seattle to lead the Credit & Refunds team. This role focuses on developing AI-integrated compensation strategies to enhance customer experience and drive efficiency across operations. The ideal candidate will possess 8+ years of relevant...
$152.2k - $205.9k
As part of the AWS Applied AI Solutions organization, our vision... ...leveraging Amazon's unique experience and expertise, that are used... ...accomplish this by accelerating our customers' success through delivery of... ..., you will own the product strategy and roadmap for content and...WorldwideFlexible hours$104.7k - $167.5k
...000 colleagues partner with customers to turn scientific challenges... ..., and enhancing customer experience while supporting their strategic... ...customer relationship (Director level and up) from the time... ...customer’s and Waters’ long-term strategies and assists customer in long...Full timeContract workWork at officeRemote workWorldwide$82.7k - $140k
...Consumables Private Brands business. As a Senior Customer Success Manager, you'll directly... ...satisfaction, and improve customer experience through data-driven insights and collaborative... ...sessions focused on private brand strategy and innovationManage multiple projects while...Flexible hours$148.7k - $201.2k
...Manager within the Associate Experience (AE) organization to drive the... ...and execution of CSALT (Customer Service Abstraction Layer Technologies... ...experiences — from AI-driven automated resolutions... ...developing and implementing overall strategy and driving teams inside and...Flexible hours$60k - $70k
...businesses communicate with their customers, but the value of a call... ...businesses create trusted calling experiences that benefit both sides of... ...month walking the long way. AI is changing this job faster... ...Hiya's scaled customer success strategy. ~ Advocate for...Work at officeWork from homeFlexible hours$104k - $183k
...Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration... ...deepen expertise in customer success strategy, executive engagement, customer experience...Work from homeWorldwideFlexible hours$92.3k - $160k
...Enterprise support and monetization strategy.Key job responsibilities*... ..., ensuring a unified partner experience* Contribute technical content... ...providing architectural guidance for custom enterprise implementations.... ...deep expertise in voice AI, smart home, and IoT technologies...Work experience placementFlexible hours$80k - $140k
...(SAS) organization is seeking a Senior Customer Success Manager to shape the future of the... ..., and an advocate for their Sellers experience on the Amazon Store. If you are interested... ...consultative approach. • Lead business strategy development and design long term account...Temporary workFlexible hours- Talkdesk2 is seeking a Vice President, Customer Experience to drive a unified customer experience model in North America. This strategic role involves leading a consolidated team and championing AI-powered solutions to enhance customer engagement. The ideal candidate has...
- Grid is seeking a Head of Customer Experience & AI Operations to shape the future of customer support by leveraging AI, automation, data, and operational excellence. You will design AI-powered workflows, lead a team of specialists, and partner with product and engineering...
$140.8k - $176k
...Senior Technical Account Manager, AI/MLDive in and do the best... ...architectures tailored to customer use cases, explaining solutions... ...evolving needs, and aligning on strategies for future growth.Identify... ...quickly, ensuring smooth customer experiences.Deliver compelling...Local areaRemote workWorldwideFlexible hours$185k - $215k
...Overview CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers,... ...025. Learn more at What You’ll Do The Customer Experience (CX) Organization at CoreWeave is... ...Engage with Stakeholders/Influence product strategy: Gather, document, and communicate program...Permanent employmentTemporary workCasual workWork at officeFlexible hours$179.9k - $243.4k
...shape the trajectory of applied AI and build breakthrough... ...redefine what's possible for customers?We are seeking an experienced... ...transform how millions of customers experience Amazon. This role combines... ...technical acumen with business strategy to drive products that don't...Flexible hours$179.9k - $243.4k
Amazon Customer Service (CS) is reimagining the associate experience from the ground up. We're building a future where every associate... ...- Technical to lead product strategy for the Associate Journey. You'... ...progression. You'll build AI-native product capabilities that...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Customer Experience & AI Strategy. Be the first to apply!
- manager customer experience Seattle, WA
- senior customer service manager Seattle, WA
- remote customer service manager Seattle, WA
- customer service account executive Seattle, WA
- customer engagement manager Seattle, WA
- customer service executive Seattle, WA
- senior manager customer operations Seattle, WA
- customer service project manager Seattle, WA
- senior manager customer experience Seattle, WA
- customer business manager Seattle, WA

