Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Group Life Insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Join the Joe Tamm State Farm Team!

At Joe Tamm State Farm, we’ve been proudly serving the Greenfield, WI community since 2007, with two convenient locations dedicated to helping individuals and families protect what matters most. Our office is built on integrity, service, and teamwork, and we’re looking for motivated individuals to grow with us.

Why Work With Us?

As a business leader with a Bachelor’s in Business and Finance from the University of Wisconsin Whitewater and experience in the finance industry at GE, I understand the importance of professional development and career growth. Our team operates in a collaborative, energetic, and community-focused environment, where we work hard but also take time to give back and support one another.

A Team That Cares

Beyond the office, my wife Shelly and I are actively involved in the Mukwonago and Greenfield communities, volunteering at Section Elementary School, St. John’s Church, and the Salvation Army Food Pantry with our three sons. We believe in fostering a workplace that values family, service, and balance, just like we do in our own lives.

If you’re looking for a rewarding career with a team that supports your growth and success, we’d love to hear from you! 

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Joe Tamm - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.