Crisis Counselor

Crisis Counselor – Call / Chat / Text (Onsite Only) Full-Time & Part-Time | Multiple Shifts Available (Days, Evenings, Overnights, Weekends) $24.90 – $32.37/hour Make a Difference When It Matters Most Are you passionate about helping others through their most difficult moments? We are seeking compassionate, level-headed, and mission-driven Crisis Counselors to provide life-saving support through phone, chat, and text platforms. In this role, you’ ll be on the front lines of mental health support— offering immediate emotional assistance, conducting suicide risk assessments, and connecting individuals with critical resources. What You’ ll Do Respond to crisis hotline calls, chats, and texts with empathy and professionalism Provide suicide risk assessments, emotional support, and crisis intervention Develop safety plans and connect individuals to appropriate resources Accurately document all interactions in a CRM system Collaborate with supervisors and mobile crisis units when needed Conduct follow-ups with high-risk individuals and support ongoing care Maintain strict confidentiality and adhere to HIPAA standards Participate in ongoing training, including 988 crisis response certification What We’ re Looking For High School Diploma or GED required (degree in Psychology, Social Work, or related field preferred) Experience in crisis intervention, counseling, or behavioral health strongly preferred Strong communication and active listening skills Tech-savvy with ability to manage multiple systems (phone, chat, documentation) Ability to stay calm and focused in high-pressure situations Flexible schedule availability (including nights, weekends, and holidays) Commitment to ethical standards, confidentiality, and serving diverse populations Bilingual skills are a plus Why Join Us? Competitive hourly pay Comprehensive health benefits at reduced cost Company-paid life insurance & long-term disability 401(k) with employer match (no vesting period!) Generous paid time off + sick leave 11 paid holidays annually Paid bereavement and jury duty leave Flexible Spending Account (FSA) Ongoing professional development opportunities Our Mission We are committed to providing compassionate, high-quality care to underserved communities. Our team is dedicated to meeting individuals where they are— with dignity, respect, and support— no matter their background or circumstances. Important Notes This is a fully onsite position Must be available for evenings, overnight, and weekend shifts Requires completion of crisis training and certification within the first 21 days If you' re ready to be a steady voice in someone’ s moment of crisis, apply today and make a real impact.