Operational Excellence Manager - Fayetteville

Full-Time | Fayetteville, NC (On-site) Base Salary: $85,000–$105,000 + Performance Bonus Tired of Running Calls Without Owning the Outcome? You already know dispatch is more than filling a board. It’s the control center of the business. It’s where revenue is won or lost. It’s where customer experience either holds—or breaks. But too many companies treat dispatch like a support function instead of a performance driver. At Blanton’s Air, Plumbing & Electric, dispatch is a leadership seat. You don’t just move calls. You control capacity. You drive efficiency. You impact revenue every single day. Why High-Performing Managers Choose Blanton’s Real Pay for Real Ownership $85,000–$105,000 base salary + performance-based bonus tied to operational KPIs. Full Benefits Medical Company-paid dental Vision Life insurance (with family options) 401(k) with company match Immediate holiday eligibility Career Growth 75+ years strong and scaling toward a $74M operation with 265 A-players. Leadership Environment Clear expectations. Real accountability. Authority to fix what’s broken. Values That Mean Something Always Do the Right Thing Always Growing Can Do Be Kind Deliver WOW The Role This role reports to the president of the company, and as the Dispatch Manager, you own the performance of the dispatch function across all departments. Your responsibility is simple: ensure the right technician is on the right call at the right time, every time—while maximizing efficiency, revenue, and customer experience. What You’ll Do This is a lead, manage, and hold accountable role. Lead, manage, and hold dispatch accountable to performance standards Own capacity utilization, scheduling efficiency, and call flow execution Ensure Right Tech, Right Call across all departments Monitor and drive daily revenue and operational targets Conduct daily dispatch audits, debriefs, and real-time adjustments Ensure all calls are updated, scheduled, and properly communicated Manage unscheduled jobs and end-of-day completion processes Lead weekly 1-on-1s and L10 meetings to align priorities Drive Dispatch Pro-utilization and system effectiveness Partner with Field Operations to ensure execution in the field Improve workflows, processes, and system usage for efficiency Resolve escalations and eliminate breakdowns in communication Train and develop dispatchers into high performers How You Win in This Role Revenue targets met daily across all departments Sold Hour Efficiency at or above 40% First Call Completion at or above 90% Productive Time at or above 80% Minimal to no customer calls asking for status updates Clean, efficient, and fully utilized schedule daily What You Bring Must-Haves 2-3 years of proven leadership experience with measurable results Strong communication and accountability leadership skills High-level problem-solving ability Ability to lead in a fast-paced, real-time operational environment Nice-to-Haves Experience training or teachingServiceTitan Prior experience in a home services company Background in sales or customer service management What It Feels Like to Work Here You’re not reacting to the day. You’re running it. You control the board. You control the flow. You control the outcome. Your decisions impact revenue, efficiency, and customer experience in real time. You don’t manage dispatch. You lead the operation behind it. Your Path Starts Here — And It Starts Fast Blanton’s Air, Plumbing & Electric Delivering WOW Since 1951 Blanton’s is an Equal Opportunity Employer. #J-18808-Ljbffr