Front Desk Agent

Front Desk Agent

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.

Position Overview

As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot's high standards of hospitality.

Key Responsibilities

• Tending to guests' complaints and questions and providing exceptional customer service.
• Provide information about the resort, its amenities, and the local area.
• Explain resort policies and procedures to guests.
• Assist with activities including bookings, appointments, phone calls, and emails.
• Coordinate with the reservations and golf teams to handle overbooking situations.
• Verifying that accurate room status information is maintained and effectively communicated.
• Communicate guest preferences and special occasions to relevant departments.
• Resolving guest problems quickly, efficiently, and courteously.
• Following all cash-handling, check-cashing, and credit policies.
• Upholding the resort's commitment to hospitality.
• Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Reviewing daily front office work and activity reports generated by Night Audit.
• Reviewing Front office logbook and Guest feedback forms daily.
• Ensuring that the front desk and reception area are kept clean and organized.
• Contribute to pre-opening responsibilities, including other duties as assigned.
• Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends.

Qualifications

• Minimum 1 year of Front desk experience; preferably at a high-end resort.
• High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset.
• Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail.
• Focus attention on guest needs, remaining calm and courteous always.
• Florida Driver's License or ability to obtain one.
• Work flexible hours – weekends, evenings, and overtime as required.
• Proficiency with front desk systems and Microsoft Office Suite.
• Excels in a team environment.

Working Conditions

• Working in an outdoor environment (i.e.: sun, wind, rain)
• Ascending and descending stairs and ramps.
• Must be able to stand and exert well-paced mobility for extended periods.
• Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks.
• Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions.
• Capability to lift and carry up to 50 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies.

Benefits

We offer a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• 401(k)
• 10 Paid Vacation Days
• 5 Paid Sick Days
• 14 Company Holidays
• Maternity and Paternity Leave
• Complimentary Staff Lunch
• Early Earned Wage Access
• Golf Privileges
• Employee Discount Program
• And much more!

Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!

If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!

Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.