Collections Specialist

Job Title Collections Specialist Agency Texas A&M University - Texarkana Department Business Office Proposed Minimum Salary Commensurate Job Location Texarkana, Texas Job Type Staff Job Description Receives cash from students, faculty, and staff in payment for goods and services and accurately records all moneys received. Responsible for maintaining customer service quality when answering inquiries concerning student accounts and making payment arrangements. Manages student accounts and collection of all receivables. Provides administrative support for all matters pertaining to Student Accounts. ESSENTIAL DUTIES & RESPONSIBILITIES Ensures prompt and courteous customer service to students, parents, outside agencies, and departments. Assists in the evaluation of student financial services provided and seeks continuous improvement. Serves as a consultant to University offices that need assistance in dealing with student financial problems. Accurately monitors state mandated tuition/fee reductions. Receives outside scholarships, maintains rosters in excel, and notifies the scholarship office of recipients. Handles delinquent accounts which require due diligence with detailed documentation using written and oral correspondence as necessary. Prepares student billing statements on monthly basis. Actively pursues delinquent accounts, which requires due diligence with detailed documentation using written and oral correspondence as necessary. Assists with New Student Orientations. Handles cash received at the cashier’s window, deposits from departments and payments received by mail. Receives all university revenue including tuition and fees, payment for returned checks, and miscellaneous fees, and enters the information into FAMIS and Banner, the Student Information System. Maintains all daily Business Office reports and receipts through a computerized subsidiary ledger system. Processes all returned checks. Provides general information for departmental needs. Issues and records disbursement of sundry receipt books. Responsible for third-party billings and receivables. Orders all supplies that will be used at the cashier window. Processes and mails all checks from Accounts Payable, including student refunds Contributes to the effective team management of all relevant problems, issues and opportunities. KNOWLEDGE, SKILLS & ABILITIES Minimum Qualifications High school diploma or equivalent combination of education and experience. Five years of related experience. Knowledge of word processing, spreadsheet, and database applications. Ability to multitask and work cooperatively with others. Strong verbal and written communication skills Strong interpersonal and organizational skills. Preferred Qualifications Three (3) years’ experience in financial services, preferably with student finances, to include account management, collections, and billing. Commitment to quality customer service. Exceptional interpersonal skills, problem solving skills and the ability to work accurately. Proficient in word processing and spreadsheet application, MS Office preferred. One (1) year college credit Two (2) years’ experience in Higher Education SUPERVISION OF PERSONNEL: This position may supervise part-time or student workers. OPEN UNTIL FILLED. To ensure full consideration, applications must be submitted by 07/10/2026 BENEFITS From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence, A&M-Texarkana is an engaging and rewarding place to work. Insurance: Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value) Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage Dental & Vision Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account Tuition Benefits: Public Service Loan Forgiveness Program 75% waiver of tuition and fees for full-time employees, their spouses and children Time Off: 8+ hours of vacation paid time off every month 8 hours of sick leave paid time off every month 8 hours of paid time off for birthday leave 12-15 paid holidays each year Retirement: Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP) Voluntary Tax Deferred Account/Deferred Compensation Plan Professional Development via LinkedIn Learning Employee Assistance Program On Campus Wellness Opportunities All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. #J-18808-Ljbffr