Automotive Customer Care Representative (Service BDC)

Dealership:L0396 Hyundai of New Port RicheyHyundai of New Port Richey – Service BDC AgentHyundai of New Port Richey is proud to be the #1 Volume Hyundai Dealership in the United States for 10+ consecutive years (2014–2024). Excellence isn’t a slogan here — it’s the standard. When you join our team, you’re stepping into a workplace built on performance, growth, and a deep commitment to our people and our customers.If you have strong customer service skills and are looking for better hours, stability, and real opportunities for advancement, this is your moment.Join the award‑winning Service Team at Hyundai of New Port Richey!We are currently seeking a motivated and customer‑focused Business Development Center (BDC) Agent to join our Service BDC team. This is an excellent opportunity for someone who enjoys helping people, solving problems, and building a meaningful career in a positive, team‑oriented environment.If you’re ready to grow with a dealership that has been #1 for a decade and is pushing for #1 again, we want to hear from you.ResponsibilitiesOutbound & inbound calls with service customersResponding to internet leads via phone and emailIdentifying customer needs through effective questioningSetting service appointments for the Service DepartmentEnsuring a positive customer experience on every interactionIntroducing customers to Service AdvisorsEntering customer information into the CRM accuratelyScheduling appointments based on customer needs and technician availabilityMaintaining detailed customer records and service informationQualificationsCustomer‑focused, energetic, self‑motivated individualsExperience in customer service or call center environmentsStrong verbal and written communicationBilingual (Spanish) is a plusExcellent computer skillsHighly organized with strong attention to detailExperience with Volie, CDK, or XTime is a plusAbility to address customer concerns promptly and professionallyWe offer best-in-class industry benefitsCompetitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr Lithia Motors, Inc