Director Of Quality Assurance (Richardson, TX)

Director Of Quality Assurance (Richardson, TX) ARGO is a leading provider of software and analytics solutions for the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics. JOB SUMMARY The QA Manager is a leadership role responsible for driving both strategic and tactical quality execution across ARGO’s Software Development Life Cycle (SDLC) and customer initiatives. This role involves defining accountability, key performance indicators (KPIs), quality processes, and conducting root cause analysis. The QA Manager ensures accuracy, quality, and adherence to standards, while also driving the team to complete the planned scope of work within the SDLC. Additionally, the QA Manager facilitates prevention and early detection of defects, ensuring successful delivery of products to the market and enhancing customer satisfaction. TIME ALLOCATION Planning and Coordination: 40% Execution and Monitoring: 30% Governance and Oversight: 15% Process Improvement: 15% EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS) Deliver leadership through definition of quality objectives, strategies, processes, and best practices at the corporate level. Define comprehensive quality processes throughout the SDLC from requirements definition through testing to prevent defects and detect those that escape the development process. Define testing strategies ensuring complete analysis of the software solution (UI validation, database validation, data management, 3rd party integration validation, XML validation, etc.). Identify opportunities to automate test processes and implement automated testing where appropriate. Establish accountability for execution of quality processes and best practices across the organization. Define and regularly report quality KPIs and metrics to provide objective insight into ARGO’s quality process execution and drive continuous process improvement to achieve quality objectives. Conduct continuous root cause analysis of defects to identify process gaps and propose corrective actions. QUALIFICATIONS A Bachelor’s Degree in Management Information Systems (MIS), Computer Science (CS), or a related subject. 10+ years of Quality Assurance & Advocacy experience including 5+ years of staff management and leadership in technology. REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE Strong experience in defining and using KPIs to drive quality processes and actions to meet and improve quality results. Proven ability to manage large QA projects and mentor team members on QA best practices. Demonstrated ability to work collaboratively with business, technology, and systems personnel to improve product quality and deliver value to customers. Strong customer focus, including leading customers in test strategy planning. Superior team building and leadership/coaching skills. Experience using industry-standard test management tools, such as XRAY, Zephyr, Quality Center, and Xporter, integrated with workflow management tools like Jira. Proven ability to lead and implement test automation using tools such as Selenium, Test Complete, Ready! API, SoapUI Pro, and other best‑in‑class industry standards. Proficient in managing quality processes throughout the Software Development Life Cycle (SDLC) for both waterfall and iterative development methodologies. Broad and deep knowledge of software applications and technologies. Excellent oral and written communication skills, including the ability to communicate with external clients and deliver presentations to technical and non‑technical audiences. Excellent analytical and problem‑solving skills. PREFERRED SKILLS/EXPERIENCE/KNOWLEDGE Banking and Finance or Healthcare background preferred. Experience with the Microsoft Technology Stack. ATTENDANCE/WORK LOCATION The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co‑workers, attending meetings, and for collaboration on projects. Approximately 10 percent travel is expected. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to stand; walk; sit stationary; constantly operate computer keyboarding and office equipment. The employee must be able to communicate with employees and customers, and is required to evaluate, edit, revise, update, and provide solutions to critical data development and solutions. ADDITIONAL REQUIREMENTS Applicants for U.S. or Canadian based positions must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions. Pre‑employment background screening will be conducted. Department: Quality Assurance This is a management position This is a full time position #J-18808-Ljbffr