Sales Associate and Cashier - Airport Retail

Job descriptionSummary:The Store Associate will deliver top-class customer service, build customer satisfaction and loyalty, and be part of a team in which associates promote sales results and customer service through teamwork. This position is based in a retail store located within the airport terminal and serves a high volume of travelers and airport visitors. Responsibilities include personal involvement in phone/email handling, customer questions, and problem resolution.Duties and Responsibilities:• Greet all walk-in customers immediately• Strike a positive and cooperative tone with both customers and coworkers• Balance the cash drawer and prepare the appropriate paperwork as required for all transactions• Organize and file all sales paperwork daily• Responsible for the daily completion of all transactions including finalizing sales tickets throughout the day, collecting all appropriate paperwork for financial transactions, and the proper completion of credit card transactions• Review transfer distribution documents according to company policy• Review all documents for accuracy and completeness• Report discrepancies to the Store Manager• Assist in the training of all personnel on the proper use and operation of computer programs and proper paperwork handling procedures• Make sure shelves are merchandized and stocked correctly, following direction from Store Manager and Category Managers• Maintain a neat and orderly appearance, dress, and groom according to company standards• Assist with the maintenance of the store including vacuuming, dusting, and general cleaning as directed by the Store Manager• Assist in the unloading of stock trucks as scheduled and directed• Ensure the use of safe work practices to limit the opportunity for injury to self and others and damage to products and propertyRequirements:• High School Diploma or GED• Bilingual English/Spanish preferred• Excellent customer service skills• Excellent communication skills, both written and oral with strong organization and problem-solving skills• Upbeat and friendly attitude with the ability to work well with others• Ability to thrive in a lively working environment and multi-task• The flexibility to work evenings, weekends, and holidays (airport retail schedule)• Compliance with HKG's Drug and Alcohol Policy• Basic Computer skills to use software and complete required paperwork• Previous cashier experience preferredPhysical demands and work environment:• Regularly required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, talk, and hear• Employees must occasionally lift and/or move objects in excess of 25 pounds and be able to determine when having help will be safer than attempting to move the object alone• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perceptions, and the ability to adjust focus• Work environment: The noise level in the work environment is usually moderate and located within an active airport terminal #J-18808-Ljbffr