Data Center Field Engineer Rayville

An employer is looking for a highly-skilled Field Engineer to join one of our largest national general contractor clients for a long term contract (18-months) supporting a large-scale data center buildout. In order to be successful on this team you must live within a commutable distance to Rayville, Louisiana as you'll be required to go on site daily to work cross functionally with stakeholders, other general contractors participating in this project (3 separate companies are supporting this buildout) and senior level leadership.

Responsibilities:

Jobsite:
• Responsible for the implementation and management of jobsite-wide IT work providing input and
deliverables in all phases.
• Analyzes, prioritizes, troubleshoots, and resolves technical issues with the network connections
in the primary and all trailers and buildings where Mortenson internet exists.
• Interacts in person, via telephone, email, IM, and web interface to assist the jobsite team and HQ
IT teams with network configuration.
• Installs and maintains software/hardware/networks at jobsites and offices.
• Determines, recommends, procures, and executes which products or services best fit the needs
of the project teams, while maintaining Mortenson IT standards and best practices.
• Works with service providers and trade partners to install and implement jobsite technologies.
• Implements and follows jobsite standardization practices.
• Responsible for scheduling and organizing visits to jobsites and offices.
• Primary support includes but is not limited to diagnosing & troubleshooting network connections,
configurations and hardware.
• Coordinates and tracks IT project deadlines and tasks.

Standards:
• Responsible for maintaining company security through established tools.
• Provides IT training during onboarding and provisions assets following established best practices.
• Provides relevant input for technical and process improvements to contribute and the overall
effectiveness of Mortenson's IT and Network organization.
• Takes initiative to work with other cross-functional IT team members to improve the quality of
service.
• Responsible for mobilization and demobilization of IT equipment at jobsites.

Support:
• Secondary support, as needed, includes liaising with jobsite teams and assisting with
troubleshooting and resolving any technology questions or software solution. Questions that
cannot be resolved right away will have tickets submitted in ServiceNow.
• Ensures quality customer service by maintaining ownership of escalated issues until resolved,
including communication and root cause analysis.
• Responsible for creating, tracking, and resolving incidents and tasks in ServiceNow.
• Follows ITIL processes for incident and problem management.
• Records, tracks, and audits equipment using the established asset management system
(ServiceNow) and processes, including asset recovery at jobsites.
• Documents best practices and known fixes in ServiceNow knowledge base.
• Creates a positive support experience and builds strong relationships through deep problem
understanding, ensuring timely resolution or escalation, communicating promptly on progress,
and handling customers with a consummately professional attitude.

Position Requirements:
• Primary: Technically skilled in networking Cisco/Meraki (MX, Router, Switch, VPN), Networking
Protocols (TCP/IP, DHCP).
• Secondary: Able to support video conferencing and scheduling hardware/software. Skilled in
Microsoft Office 365 and supporting diverse applications.
• Ability to learn on the fly.
• Ability to react quickly and efficiently to high pressure situations.
• Excellent organizational and interpersonal skills.
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work
efforts with other employees and organizations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• 5+ years' experience in Technical Support role.
• 2+ years' experience in a Field Support role a plus.
• AEC industry experience a plus.
• Ability to go on site to their location in Rayville, Louisiana


Nice to Have Skills & Experience
• AA degree in Computer Science or related field preferred, or equivalent related work experience.
• CompTIA A+ and Network+ preferred.
• CCNA or ECMS (Meraki) certifications a plus.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.