Data Center Technician

Role Overview:

This role involves maintaining critical data center operations, ensuring service availability and reliability through hardware and network diagnostics, repairs, and proactive maintenance. The technician will provide technical support, develop scripts for hardware updates, and manage inventory within a dynamic data center environment.

Key Responsibilities:

• Maintain data center operations to ensure service availability and reliability.
• Conduct hardware and network diagnostics and repairs.
• Perform root cause analysis of hardware and software failures.
• Provide training to internal teams.
• Develop documentation for processes and procedures.
• Offer technical support to data center teams.
• Develop scripts to update server and networking hardware.
• Maintain accurate inventory records.
• Assemble and install equipment.
• Perform maintenance of test and tool equipment.
• Travel up to 10% to other data center locations as required.
• Respond to on-site equipment failures or emergencies within 60 minutes while on scheduled on-call.

Required Skills:

• Experience with computer hardware, including troubleshooting and assembling.
• Proficiency in Linux Operating System.
• Ability to regularly transport and position equipment weighing up to 50 lbs.
• Ability to remain in a stationary position (sitting or standing) for extended periods.
• Ability to maneuver in cramped or elevated spaces, such as under-floor areas or on ladders.
• Ability to perform tasks requiring fine motor skills, such as handling small hardware components and cables.
• Availability to work a flexible schedule within a 24/7 environment, including participating in a rotating on-call shift.
• Excellent time management, organizational, and communication skills.
• Ability to prioritize tasks and react quickly to issues.
• Comfort working in an environment with fluctuating temperatures and variable airflow (60F to 90F).

Qualifications:

• An Associate's Degree or equivalent experience in an IT-related field.

Preferred Skills:

• Hands-on or education-based experience with computer hardware, troubleshooting, and repair skills.
• Prior data center experience.
• Computer networking experience.
• Experience with Python, Bash, or other scripting languages.
• Familiarity with Cisco IOS and/or Juniper JunOS.