Assistant Front Office Manager

Description We are looking for the next great team member to join our Front Office Team as an Assistant Front Office Manager. Here is what you will be doing each day: Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest’s special request, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgement, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Supervise Guest Service Agents. Perform any other job duties as assigned. This is an overtime eligible manager position. Compensation: $62,000-$65,000 Does this sound like you? You are able to effectively communicate in English with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to establish and maintain effective working relationships with associates, customers and patrons. Have a self-starting personality with an even disposition. Are able to maintain a professional appearance and manner at all times. Can communicate well with guests. Are you willing to "pitch-in" and help co- workers with their job duties and be a team player. Do you have Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Have the ability to access and accurately input information using a moderately complex computer system. You are able to stand, walk and continuously perform behind the front desk. You are able to observe and detect signs of emergency situations. You will Enjoy Hotel Room Discounts at Marriott Branded properties worldwide as well as our Crescent managed properties in North America for you & your family members. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr The Crescent Hotels Group