Assistant Community Manager

Job Description

Job Description

Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using technology to improve processes and customer service? AAM wants to hear from you.

Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master-planned, single-family, condominium, active adult, and urban properties. In this role, you will oversee a portfolio of HOA communities, blending strategic thinking with hands-on problem-solving. You’ll apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership.

Position Summary:

Primarily responsible for assisting Community Manager by providing effective customer service to designated communities/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees. .
• Assists with community inspections of common areas according to AAM’s management contract.
• Communicates with homeowners concerning compliance with CC&R’s.
• Reviews monthly financials and submits community accounts payable.
• Oversees the design review guidelines process.
• Assists in reviewing bid proposals.
• Travels to and from assigned communities per management contract.
• Maintains accurate and current association records and websites.
• Maintains an effective process for tracking architectural submittals.
• Designs brochures, pamphlets, handouts, etc. for communities.
• Attend meetings as needed.
• Maintains open communication with contract vendors.
• Maintains strict adherence to community and company deadlines.
• Assists in reviewing bid proposals.
• Updates community disclosure packages.
• Maintains accurate and current association records.
• Performs other duties as directed.

Knowledge, Skills & Abilities:

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.

• Exceptional organization and tracking skills.

• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.

• Ability to function efficiently in a high volume, fast-paced environment.

• Ability to interact and work positively and effectively with staff at all levels.

• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.

• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving communities to inspect common areas per management contract.