Automotive Service Advisor - Group 1 Chevrolet Spring

Group 1 Chevrolet Spring Automotive Service Advisor

Group 1 Chevrolet Spring is growing and seeking a high-quality Automotive Service Advisor to join our team and represent a trusted brand in a high-performing dealership environment.

The ideal candidate is passionate about delivering an exceptional customer experience, thrives in a fast-paced setting, and enjoys building relationships with customers throughout the service process.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Qualifications

• Proven customer-facing sales experience with a strong track record of meeting or exceeding goals; (automotive experience preferred but not required)
• Strong understanding of dealership processes and full write-up-to-delivery workflow
• Proven ability to thrive in a fast-paced service drive
• Confident presenting maintenance and repair recommendations to clients
• Strong communication skills with a focus on delivering high CSI
• Highly organized with ability to manage WIP and follow-ups effectively
• Valid driver's license with a clean driving record
• Must pass background check, MVR, and drug screening

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.