Commercial Ice Systems Field Technician

Job Description

Job Description

Commercial Ice Systems Field Technician

EPA certification required. Step into a day where your craftsmanship keeps stores stocked with safe, bagged ice and customers happy. You’ll roll out in a well-maintained service vehicle, arrive in uniform at a retail location, assess an In-Store Bagger (ISB) and its ice maker, and get right to work—troubleshooting, repairing, de-scaling, sanitizing, and optimizing output to match demand. By afternoon, you’re collaborating via video with peers on a value stream map and sharing ideas to sharpen our SOPs. Every shift, you practice lean thinking and our True North values: voice of the customer, respect for the individual, no-nonsense communication grounded in facts, servant leadership, and continuous improvement.

What you’ll take ownership of

• Keeping ISB machines running at capacity to meet customer demand.
• Answering service calls to diagnose and repair ISBs, ice makers, and baggers.
• Installing, replacing, and removing ISB units at customer sites.
• Executing preventive maintenance per SOPs: de-scaling and sanitizing ice makers; inspecting and replacing worn bagger parts; upholding strict cleanliness standards.
• Reading and applying blueprints, schematics, and technical documentation.
• Working across environments: customer locations, Reddy Ice plants and DCs, and refurbishment centers.
• Using lean methodologies (VSM, Kaizen, A3) to identify and drive improvements; leading and participating in Kaizen and value stream mapping activities.
• Attending company-sponsored technician training and continuously building new trade skills.
• Maintaining your vehicle, tools, and on-vehicle parts inventory; communicating restock needs promptly.
• Partnering with store personnel to plan for peak periods and maximize production while delivering respectful, consistent, customer-centric communication.
• Sharing SOP improvement opportunities with the Field Equipment Service Manager and contributing ideas with peers via video conferences, calls, and collaboration tools.
• Exercising professionalism at all times: safe vehicle operation, punctuality, uniform compliance, immediate reporting of incidents, and adherence to safety protocols in the Policies, Programs & Procedures Manual.
• Supporting teammates and leaders with additional duties as needed.
• Upholding our Code of Business Ethics—honesty and integrity guide every decision.
• Modeling personal ownership of safety. Safety is personal for us all.

How you work

You embrace lean principles, rely on facts, and communicate clearly. You anticipate demand swings, solve problems on the fly, and share what you learn so the whole team gets better.

Essential mental functions and skills

• Read and interpret English safety rules, operating/maintenance instructions, and procedure manuals.
• Maintain constant alertness and work safely in all conditions.
• Work in an unfatigued state and manage time/distance judgments accurately.
• Store and recall instructions quickly in short-term memory.
• Concentrate and perform tasks involving high levels of cognitive function and judgment.
• Cope with sudden environmental changes, emergencies, and alarms.
• Demonstrate a caring, committed, and concerned attitude about safety.
• Exhibit fast reflexes, unimpaired coordination, and rapid response to stimuli.
• Be free from mental or physical impairments that adversely affect safe, competent performance.
• Take prompt, appropriate action in response to operating conditions.

Supervisory responsibility

None.

Qualifications

• 2+ years of repair/service experience in electrical, mechanical, refrigeration, or plumbing (required).
• Working knowledge of low-voltage controls and/or programmable logic controllers.
• EPA certification (required).
• Valid operator/Class C driver’s license and acceptable MVR; able to use a company vehicle.
• Maintain 80%+ on all company Tech 1 level training assessments.
• High school diploma and/or Journeyman Certification/License in Electrical, Plumbing, or Mechanical disciplines, or equivalent experience (required).
• Basic computer and handheld proficiency; follow reporting SOPs via handheld.

Working conditions and physical requirements

• Minimal travel with potential overnights; frequent driving between retail stores and plant locations.
• Weekend, night, and holiday work required; overtime may be needed.
• Retail store environments with ladder work and power tools.
• Lift up to 60 lbs and use installation lift equipment.
• Fast-paced, rapidly changing setting requiring stress management, collaborative relationships, and sound judgment in complex situations.