Shift Leader

Job Description

Job Description

At W&M Restaurants, we don’t just offer jobs — we create opportunities to thrive in a fun, inclusive, and community-

driven environment. Whether you're starting your career or looking for a flexible role, we’re here to support your growth with competitive pay, hands-on training, and mentorship programs . Our vibrant workplace culture celebrates

your achievements and values your individuality. Plus, we’re proud to give back — supporting local organizations, clubs,

and sports teams, including over a decade of contributions to the Boys & Girls Club. Join a team that cares about your

success and your community!

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We Offer the following:

.FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift!

Fast-track your career with our commitment to promote from within — your growth is our priority!

Learn and grow through hands-on training and inspiring mentorship programs.

Be celebrated for your hard work in a culture that values and rewards your contributions.

Enjoy competitive pay that reflects your dedication and performance.

Choose your ideal schedule — day, night, part-time, or full-time — we’ve got you covered!

Earn paid time off and recharge, with eligibility based on your location/state and role.

Access health care coverage to support your well-being and peace of mind.

Enjoy amazing perks like discounts on travel, entertainment, fitness, and more — because you deserve it!

Free Uniform T-Shirts - Look great and feel comfortable with complimentary uniform tees — no extra cost to you!

Premium Holiday Pay - Celebrate some of the holidays with extra earnings or time off — because your time is

valuable, especially on special days. *Based on location/specific holidays and hours

Shift Leader job responsibilities.

Essential Tasks:

• Deliver exceptional customer service in a fast paced, fun environment.

• Demonstrate a thorough knowledge of menu items, recipes, prices and serving sizes.

• Accurately handle cash/credit card transactions with attention to detail.

• Support shift operations by issuing and reconciling cash drawers to cashiers at the start/end of their shifts. Notify

ARGM/RGM of any discrepancies based on sales/receipts.

• Prepare food and beverages consistently to meet brand quality standards.

• Maintain uncompromising food safety and cleanliness standards per company, Department of Health, OSHA, and

brand standards.

• Conduct routine safety and food safety audits to ensure compliance with company, Department of Health, OSHA,

and brand standards.

• Assist ARGM/RGM with training new crew members.

• Communicate shift-related issues or concerns to ARGM/RGM.

• Assist in resolving any service or food issues with customers in a professional and respectful manner.

• Assist ARGM/RGM with unloading deliveries, stocking supplies, and maintaining required inventory levels.

• Perform additional duties as assigned to support restaurant operations.

Job Requirements and Essential Functions:

• Must be at least 18 years of age.

• Accessibility to dependable and reliable transportation.

• Excellent communication skills.

• Dependable attendance and punctuality are a necessity.

• Able to perform basic business math.

• Able to complete required online training and certification modules.

• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).

• Able to complete tasks that include stooping, pushing/pulling up to 20 lbs.

• Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.