Guest Experience Coordinator

We are looking for team members that create a positive and memorable experience with our guests. As an Elite Casino Resort, Riverside Casino & Golf Resort ® is happy to provide a number of benefits to our employees intended to meet the many needs of our diverse employee population. We offer a comprehensive benefits package that helps our employees get and stay healthy, plan for their future and maintain a healthy work-life balance. Responsible for maintaining RCGR assets and providing restorative services across the facility. Works as directed and supports all projects to include nights, weekends and any time guest load or weather requires adjustment to schedule. May ... Maintenance Mechanic I Provide immediate assistance to all departments for basic repair of Plumbing, HVAC, Electrical, Carpentry and mechanical systems. Conduct regular maintenance routines and rounds. Conduct preventive maintenance as directed. Maintain cleanliness of departmental ... Maintenance Mechanic II The Maintenance Mechanic is responsible for providing assistance to all departments for basic repair of plumbing, HVAC, electrical, carpentry, and mechanical systems. This position must also conduct regular maintenance rounds, keep area clean, and ... Maintenance Mechanic III-HVAC Install, Troubleshoot and Maintain all HVAC and associated systems relating to the daily operation of the facility. Implement and maintain guidelines for safe HVAC work practices.Any other duties as assigned. Banquet Captain The Banquet Captain is responsible for ensuring consistent, efficient, and welcoming service for all Banquet Guests. Houseman The Houseman is responsible for the set up and tear down of furnishings for RCGR banquet events, while providing excellent customer service skills in working among team members and guests. Banquet Manager Remarkable guest service is a must! The Banquet Manager must provide excellent food and beverage services while engaging and anticipating guests needs in a friendly professional manner. Primary responsibilities include the day to day front of house operations ... Banquet Server A Banquet Server is responsible for serving meals, while providing friendly and responsive customer service to create an exceptional dining experience for all guests. The position performs various service functions for the banquet and event services department ... Barback The Barback is responsible for maintaining the stock of assigned bars in gaming and non-gaming areas of the casino. Bartender The Bartender is responsible for mixing and serving beverages to guests and filling orders for cocktail waitresses. This position requires the ability to multi-task by entertaining customers while mixing cocktails. Cocktail Server The Cocktail Server is responsible for serving alcoholic/non-alcoholic beverages to guests in the gaming area of the casino. This position requires attention to detail and a positive attitude. Cook - Entry Level ($1,000 Hiring Bonus) The Cook 1 is responsible for learning and maintaining knowledge of kitchen equipment and knives. This position must be able to work in all assigned stations in the kitchen, assisting the Cook Level III and Sous Chef in everyday workings of the kitchen. Cook - Experienced ($1,000 Hiring Bonus) An Experienced Cook is responsible for maintaining knowledge of all kitchen equipment and knives. This position must be able to work in all stations in the kitchen, assisting the Chef de Cuisine in everyday workings of the kitchen. The Cook III must also ... Cook - Intermediate ($1,000 Hiring Bonus) A cook level II should have established practical food production or preparation experience. A cook II should be able to operate most kitchen equipment and kitchen utensils with minimal supervision. The Cook level II is responsible for maintaining ... Dish Room Supervisor The Dish Room Supervisor ensures that the quality of cleanliness and work in the dish room are at the highest standards. This position is responsible for the scheduling, evaluation, and discipline of all Stewards, and that hygiene and safety in the dish ... Dishwasher/Steward The Steward is responsible for the cleanliness of all our restaurant/kitchens. This position is also responsible for sanitation and washing of all kitchen equipment, appliances, hoods and more! Employee Dining Room Attendant Serving of employee meals, and overall operation of employee dining room. Express Attendant The Express Attendant is responsible for welcoming guests, operating the POS cash registers, serving meals while providing friendly and responsive guest service to all customers to create an exceptional dining experience. This positions primary ... Host/Cashier The Host/Cashier is responsible for welcoming guests, operating the POS cash registers, and seating guests in appropriate sections. This position must provide exceptional guest service to all customers. Host/Cashier - Robert's Buffet The Host/Cashier is responsible for welcoming guests, operating the POS cash registers, and seating guests in appropriate sections.This position must provide exceptional guest service to all customers. Lead Steward The Lead Steward is responsible for the cleanliness of the kitchen and equipment in the kitchen.This position is also responsible for sanitation, and washing of all dishes used in Food and Beverage outlets. Overnight Express Attendant The Overnight Express Attendant is responsible for welcoming guests, operating the POS cash registers, serving meals while providing friendly and responsive guest service to all customers to create an exceptional dining experience. This position also prepares ... Sous Chef ($1,000 Hiring Bonus) The Sous Chef is responsible for overseeing all aspects of food service in both restaurants. This position must be able to lead and train other staff members, as well as possess extensive knowledge of quality food and appearance. Banquet Culinary Assistant This position is the number two management position for Banquet culinary team members. The position will be directly and /or indirectly responsible for food production in banquets, as well as menu development, cost controls and personal supervision of ... Supervisor - Robert's Buffet The Robert's Supervisor is primarily responsible for the day to day operations of the outlet dining room, ensuring product and service quality, consistency, and team member development on all levels. Additionally, this position is responsible ... Custodian We look for caring and attentive associates focused on providing efficient services and the highest levels of quality and cleanliness in all areas of the resort. Custodian is responsible for ensuring the cleanliness of guest floor corridors, stairwells ... Housekeeper The Housekeeper is responsible for ensuring the cleanliness of guest rooms, floor corridors, and public areas. This position has a direct impact on the guest experience, so the associate must be focused on providing efficient services and the highest levels ... Laundry Supervisor Seeking an organized and attentive associate focused on providing efficient services with the highest levels of quality and cleanliness. This position will supervise the laundry facility to ensure the highest efficiency and quality with all products as ... Marketing Coordinator Responsible planning and execution of promotions and special events; coordination of contracts and riders for entertainment; coordination and execution audio visual needs for entertainment; media coordination and scheduling; social media planning and postings; ... Resort Club Host The Resort Club Host is responsible for enrolling guests in the Resort Club membership to accumulate points and rewards. This position also facilitates entertainment for guests by promoting events and company programs. Security Officer The Security Officer is responsible for protecting customers, employees, and all assets of Riverside Casino and Golf Resort, while providing superior Guest Service. Security Supervisor The Security Officer is responsible for protecting customers, employees, and all assets of Riverside Casino and Golf Resort, while providing superior Guest Service. The Security Supervisor assists the Security Shift Manager when both are on duty by overseeing ... Controller The Controller is responsible for leadership, direction and coordination of the overall day to day operations of Accounting for various operations within the organization; ensuring timely, accurate and consistent reporting; maintaining and improving general ... Corporate Trainer Responsible for the coordination and delivery of corporate training programs. Evaluate effectiveness of training programs such as Orientation, WOW, New Supervisor/Manager training etc. and update training as appropriate to maximize effectiveness. ... Internal Auditor Reporting to the Internal Audit Manager or above, the Internal Auditor is responsible for assuring the effective planning and execution of compliance, financial, and operational audits and special projects at Elite Casino Resorts, LLC’s properties. ... Payroll Clerk The Payroll Clerk is responsible for the processing of any and all payroll for multiple companies, in multiple states, as well as compliance with all applicable payroll tax and reporting requirements under the supervision of the Payroll Administrator. ... Purchasing Assistant Performs data entry and Item Master file updates. Responsible for updating/correcting PO’s using pricing confirmations and invoices. Works with purchasing managers at all properties to complete variety of tasks. Assists with end of month reporting ... Massage Therapist A Massage Therapist is qualified to administer professional body massages and treatments. Must demonstrate thorough knowledge of numerous massage techniques, along with excellent communication skills while interacting with a wide range of clientele. Maximize ... Nail Technician Riverside is looking for a Nail Technician whom exceeds guest expectations in providing manicure/ pedicure services. They must have latest knowledge of related field techniques & Iowa sanitation regulations along with excellent communication skills ... Sportsbook Lead Cashier The Sportsbook Lead Cashier is responsible for verifying tickets, issuing tickets, cashing out tickets, and maintaining the general operation of the sports wagering area. As a Lead Cashier, in absence of a manager/supervisor oversees daily operations ... Table Games Dealer To perform the assigned game as per company policy and procedures. The Dealer is responsible for providing exceptional guest service that will lead to the enjoyment of all patrons. This position must learn and follow all rules of the designated game, using ... Dealer School Participant Riverside Casino and Golf resort has an exciting opportunity to begin a career in the casino industry and attend Dealer School! We are dedicated to ensuring every graduate possesses the knowledge and skills necessary to become a qualified Casino Dealer. ... Technology AV Field Technician The Audio-Visual Field Technician is a customer-facing, traveling member of the Technology AV Systems Group, responsible for delivering high-quality audio, video, and event technology support across all Elite Casino Resorts properties. This position supports ... Valet Attendant The Valet Attendant is responsible for parking and retrieving guests’ vehicles, handling of luggage and personal items, along with golf equipment. This position is also responsible for greeting guests and providing timely service, as well as ... Riverside Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law. Please Click Here To View Our Provisions of the Clean Indoor Air Act. Please Click Here To View Employee Rights & Responsibilities. Please Click Here To View Transparency in Coverage Machine-Readable Files from UnitedHealthcare, published by UMR and HealthSCOPE Benefits on behalf of Riverside Casino & Golf Resort ® . #J-18808-Ljbffr