Customer Success Specialist

Job Description

Job Description

We are looking for a Customer Success Specialist to join a wholesale distribution team in Rohnert Park, California. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, shipment coordination, and hands-on administrative support in a fast-moving environment. The role focuses on preparing client materials, keeping distribution activities organized, and ensuring questions from customers are handled promptly and professionally.

Responsibilities:
• Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented.
• Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution.
• Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access.
• Monitor stock levels for sample kit components and request replenishment materials before supplies run low.
• Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members.
• Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience.
• Review shipping and packaging details carefully to reduce errors and support quality service standards.