Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Competitive salary

We have a great opportunity for an experienced, highly-organized, detail-oriented self-starter with a personable demeanor. You are the glue that keeps our team together. You’re enthusiastic, flexible and a team player with strong interpersonal and communication skills who operates well in a fast-paced, ever-changing environment. This isn’t a traditional admin-focused receptionist / executive assistant role – the role requires discretion, professionalism, and the ability to manage multiple priorities effectively. 

Our mission (and yours if you accept it) is to provide our customers with a pleasant, easy & upfront experience when it comes to auto insurance, home insurance & other personal insurance needs. We are committed to offering the highest quality customer experience. We have been doing this since 2012 and we’re poised for exponential growth in 2026. 

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Support Customer Engagement efforts by enabling the sales organization to provide customers with expanded product options
• A general understanding of and appreciation for the driven, results-oriented mindset of an entrepreneur.
• Act as the point of contact between our Agent and clients.
• Complete sales transactions for the Agent.
• Handle high-level customer service issues that require consistent follow-through & follow-up 
• Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access
• Produce high quality emails and messages to customers 
• A varied enough background to support a fast-growing company.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Responsible for performing general administrative support tasks involved in an organization.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customer's needs.

QUALIFICATIONS:

• Min 3 years prior experience in an executive assistant, receptionist or customer service role.
• Prior sales experience or experience is a sales organization is helpful
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Must be able to obtain Property & Casualty License
• Must be able to obtain Life & Health license 

BENEFITS:

• Paid time off (holidays and personal/sick days)
• $32,000 - $39,000 Annual Base Pay + uncapped commissions & bonuses 
• Base pay is determined by interview & experience level
• Growth potential/opportunities for advancement within my agency: TOP PERFORMERS who are self-motivated and coachable will thrive with our enhanced compensation plan. 
• Bonuses include additional paid time off, annual vacation to various locations in the southeast, team bonuses & more.

If you are NOT already licensed, we are willing to guide you through the certification process and get you trained. Mostly, we are looking for someone that is out-going, a positive thinker, a motivated self-starter, likes working with people from all walks of life, pays attention to details, is extremely organized & creative.

Must be ready to dedicate yourself to the position and be highly motivated to bring about positive change in the company. Please submit your resume & we will get in touch on the next steps