Care Coordinator Supervisor - Westfield Animal Hospital

Care Coordinator Supervisor

PetVet Care Centers' Westfield Animal Hospital is currently seeking a Care Coordinator Supervisor to join our team! At PetVet Care Centers, our mission is to improve the lives of animals and people providing exceptional and compassionate care at every stage for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator Supervisor who works ensures that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises care coordinators for the hospital and serves as a care coordinator when staffing levels require it.

Westfield Animal Hospital has been a pillar of veterinary care in Westfield and Union County, NJ for over 60 years building an enduring reputation for quality, compassionate care across generations of loyal families in Westfield, Cranford, Clark, Scotch Plains, Fanwood, and beyond. As a proudly AAHA-accredited practice, the team holds itself to the highest standards of veterinary excellence, offering a full range of services from wellness and surgery to dental care, boarding, and exotic pet care in a warm, welcoming environment where every patient is genuinely treated like their own.

Key Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
• Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
• Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
• Serve as back-up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High School diploma or equivalent.
• At least 2 years experience in veterinary medicine preferred.

Schedule: Monday-Thursday with rotating Saturday

What We Offer

We care deeply about supporting our team members professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range $23.50$24.50 USD

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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