Dispatcher

Education Level High School

Travel Percentage None

Category Admin - Clerical

Description

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher:

• Promote safety in all actions

• Control and complete paperwork as required

• Safely plan driver trips around load/customer expectations and safety guidelines

• Communicate with drivers regarding company and customer requirements

• Relay to customer service any issues that need to be relayed to the customer

• Assisting the drivers in planning routes and building loads

• Prioritize loads for timely delivery

• Track and trace all current loads in transit and deliveries

• Assign loads to drivers in a fair and equitable manner

• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination

• Communicate with drivers during check-ins throughout pickup, transit, and delivery

• Monitor store inventories

• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff

• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required

• Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities:

• Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience:

• High School Education or equivalent

• One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills

• Knowledge of DOT regulations, federal and state standards

• Ability to prioritize and manage multiple projects

• Self-starter with detail oriented work habits

• Able to maintain confidentiality

• Display professional demeanor

• Good interpersonal skills; able to work well with wide range of individuals

• Demonstrate dependability through good attendance and adherence to timelines and schedules

• Basic computer skills (word & excel)

• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity

• Occasional lifting (up to 20 pounds)