Clinical Specialist

Clinical SpecialistRxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.The Clinical Specialist (CS) delivers the highest level of clinical support and clinical experience at every assigned account, directing that clinical strength toward the LAL growth opportunities identified with the Account Manager (AM) to drive adoption and same-store growth. This role supports clinical efforts at customer sites through hands-on procedure support, staff training, clinical evaluations, LDD treatments, post-operative follow-ups, patient counselor education, and continuous outcomes optimization.The CS reports to the Area Clinical Director (ACD), who sets clinical strategy and standards, directs and prioritizes the CS's clinical focus across assigned accounts, and coaches the CS's ongoing development. The CS plays a critical role in ensuring high-quality, consistent execution of LAL-specific clinical methods in line with the team's operating standards and fostering full operational integration of the LDD within each practice. The CS is responsible for clinical efficiency, executing adoption strategies, and ensuring assigned accounts meet key clinical benchmarks. The role includes identifying clinical or operational barriers to adoption, supporting same-store growth, and ensuring sustained practice success through clinical vigilance.Performance will be measured in part by progress in LAL usage growth, execution of clinical best practices as measured by patient outcomes. The CS feeds customer observations and clinical insight back to the AM and helps deepen the AM's clinical knowledge. Together they align on account priorities and ensure seamless clinical execution. The CS is expected to maintain a transparent communication path with customers to ensure the voice of the customer is clearly heard and effectively acted upon.This is a field-based position covering the North Central area of the United States. This role will be based in Detroit or Grand Rapids, MI. Regular local travel is required to support customers and team members throughout the region so candidates must reside in or near those cities.Essential Duties and Responsibilities:Train Physicians and staff on RxSight technology and best practices and pearls.Execute clinical priorities and coverage across assigned accounts as directed by the Area Clinical Director (ACD), and participate in regular clinical performance and development reviews with the ACD.Partner with designated Account Managers to execute LAL same-store growth and adoption strategies, including identification of training gaps, underutilizing surgeons, outcomes analysis, and ongoing performance tracking.Collaborate on the development and execution of clinical adoption plans tailored to each customer site's opportunity and growth objectives.Communicate with sites to identify key on-site personnel, set proper expectations to ensure full site readiness to accept RxSight technology prior to customer onboarding.Co-manage new customer introduction with the AM, onboarding and ongoing training/educational activities to ensure full operational competence in compliance with current Standard Operating Procedures (SOPs) as directed.Conducting periodic audits of the effectiveness of the Clinical Training program.Assist with customer complaint-handling and management, when requested, by collecting data and providing input on possible solutions to escalated clinical issues.Provide clinical support and training on LAL patient selection, implantation, postoperative evaluation, and LDD treatments, ensuring best practices and consistency across assigned accounts.Provide strategies and customer feedback for implementing clinical methodology to optimize results of RxSight technology.Monitor and update SalesForce as directed to ensure accurate reflection of CS/customer activity as well as training readiness of each customer site.Participate in site-level business reviews with the AM to provide clinical performance feedback and contribute to account strategy updates.Maintain accountability for LAL same-store growth and clinical execution at assigned accounts, tracking real-time performance and engaging proactively to resolve barriers to adoption.Present data to customers reflecting the LAL's world class clinical outcomes.Ensure proper use and communication of marketing and patient education materials.Perform period Cycle Count activity of ASC LAL Inventory ensuring proper reporting and cadence of reporting.Required Knowledge, Skills, and Abilities:Demonstrable ability to liaise with individuals of all levels, to include surgeons, clinical staff and facility administrators.Significant clinical experience includes planning of cataract surgery, refractions/biometry and associated device operations.Strong knowledge of the cataract patient diagnostic and evaluative process at the clinic level, including patient flow.Strong understanding and OR experience related to Cataract Surgery.Proven and excellent communication skills, written and verbal.Ability to travel up to ~75% of the time.6+ years Clinical experience in ophthalmic industry.Ability to legally operate a motor vehicle and travel without restriction in the applicable region of the world.Ability to interpret clinical performance trends and apply targeted solutions to increase LAL usage and practice-level consistency.Proven ability to collaborate closely with Account Managers to implement LAL same-store growth and adoption strategies.Familiarity with CRM tools and experience in surgeon usage tracking, data collection, and clinical documentation.Supervisory Responsibilities:Although this position does not have formal supervisory responsibilities, the CS is expected to take clinical ownership of assigned customer sites under the direction of the Area Clinical Director, leading day-to-day training execution and acting as a role model in driving consistent LAL usage.The role will support new customer onboarding, retraining initiatives, and practice development activities in collaboration with Account Managers. The CS is expected to maintain high standards of clinical excellence and accountability across their territory.Education, Experience, and Training:BSc Optometry, Master of Optometry, and/or BA/BS (preferred)Three to five years related experience and/or training; or equivalent combination of education and experienceStrong experience with manifest refractionsTraining to be completed per the training plan for this position as maintained in the document control systemThe training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basisCertificates, Licenses, and Registrations:Formal training in vision sciences, such as at a recognized optometry program or industry training. OD/COT/COA/COMT/CCOA/ROUB highly desirable.Computer Skills:MS Office ProductsCRM tools and commercial database solutionsPerformance Metrics and Expectations:Achievement of real-time and same-store LAL unit growth goals across assigned customer sites.Execution of clinical training, retraining, and onboarding activities in support of adoption plans.Participation in site-level business reviews and collaboration with Account Managers to drive LAL same-store performance improvements.Demonstrated ability to resolve clinical or operational barriers that impact LAL utilization.Timely and accurate reporting of training completion, site readiness, and performance trends via CRM and internal systems.Delivery of consistent clinical support and patient safety practices, as measured by quality assurance feedback and customer satisfaction.