Client & Community Relations Specialist

Client & Community Relations Specialist

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client & Community Relations Specialist within PNC's Regional President organization, you will be based in Los Angeles CA. Additional Details: As we continue to grow in Los Angeles, we are expanding our Client & Community Relations team to meet rising demand for exceptional, high-impact client engagement. This role offers a unique opportunity to help shape and deliver elevated client experiences that strengthen relationships, enhance our brand, and deepen our presence across the community. We are seeking a dynamic and polished professional who thrives in a fast-paced environment and is energized by the opportunity to build, innovate, and execute with excellence. We are looking for a candidate who will bring the following.

Subject matter expertise in client experiences: Proven ability to envision, design and deliver high-impact events that support relationship-building and business development.

Systems ownership and operational excellence: Experience managing end-to-end execution of client hospitality through platforms such as Cvent and Ticket Manager, to ensure seamless delivery.

Strategic execution and agility: Strong project management and stakeholder engagement with the capability to manage complex logistics while creating a positive, lasting brand impression.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Plans and executes client and community relations activities including event planning, execution and tracking, market sponsorship activation, philanthropy, grant-making and employee engagement programs to deliver the PNC brand across the market. Partners with various PNC stakeholders. Supports line of business in executing business strategies.

Plans and executes market initiatives/projects which may include events, sponsorship activation, grant-making and employee engagement activities to deliver the PNC brand. Prepares direct internal and external communications in support of the RP office and market.

Supports the RP office in executing business strategies to help drive revenue across all lines of business. Produces campaign and event tracking reports showing return on investments and key initiatives. May be responsible for overseeing project budgets.

Maintains and oversees the allocation of highly valued tickets to line of business partners, customers and prospects. Partners with the Corporate Ethics to ensure compliance with applicable policies and regulations.

Administers/coordinates the local sponsorship and PNC Foundation grant process. Coordinates employee volunteerism, employee engagement, grant announcements and activation with local early learning centers.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills

Business Strategies, Community Development, Competitive Advantages, Employee Engagement, Event Planning, Innovation, Personal Initiative, Results-Oriented

Competencies

Budgeting, Business Markets, Community Management, Decision Making and Critical Thinking, Effective Communications, Effectiveness Measurement, Event Management, Organizational Savvy and Politics, Project Management

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)