Part-Time Receptionist - City Way Animal Clinics (Mass Ave)

When you join City Way Animal Clinics - Mass Ave, you are joining an established practice known for excellence. We are proud to be AAHA Accredited, reflecting our commitment to the highest standards of veterinary care. The trust our clients place in us is clear, as reflected by our outstanding 4.7-star Google rating. If you are looking for an opportunity to do your best work alongside dedicated teammates, this is where you belong.We understand that to provide exceptional care, our teammates must be fully supported. While focused on individual practice success, you benefit from being part of a larger network that prioritizes professional development. This commitment ensures you have access to continuous learning opportunities, structured programs to help you achieve your career goals—such as becoming a credentialed technician or moving into a leadership role—and the stability you need to succeed.Providing quality, comprehensive small animal medicine is the core of our practice. As an AAHA accredited facility, you will work in an environment dedicated to rigorous medical standards. We utilize advanced diagnostic tools, including in-house ultrasound, allowing you to quickly and effectively manage complex cases. For those challenging moments, our network grants you ready access to internal specialty consultations, ensuring you always have the support required to deliver optimal patient outcomes.Located in Indianapolis, IN, our Mass Ave practice places you in the heart of a vibrant and growing community. Indianapolis offers the amenities of a major metropolitan area with a manageable cost of living and Midwest charm. Whether you enjoy world-class dining, exploring cultural districts, or taking advantage of extensive urban green spaces, you will find a rich environment outside of the clinic that supports a balanced and rewarding lifestyle.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.