Assistant Manager Guest Experience

Assistant Manager Guest Experience

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans' culture, creativity, and energy to one of the world's most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we're looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that's original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

Calling all conceptual thinkers, team players, and eyewear aficionados KREWE is looking for an Assistant Manager Guest Experience to join our NYC Flagship store team.

Responsibilities and Duties

• Lead the sales cycle through every step of the process
• Manage and inspire a team of sales specialists
• Work closely with your retail partners to ensure sales quotas are exceeded
• Set daily goals, coach and develop team to improve their performance to strive to reach every day
• Maintain exceptional visual brand standards at all times
• Act as a style advisor to every customer that walks through the door
• Enjoy the sun (as always)!

Qualifications and Skills

• Advanced knowledge of fashion trends and a keen interest in eyewear
• 3+ years experience in flagship level retail sales, clienteling, hospitality and store management
• Proven experience driving results through CRM and store events
• Strong business acumen and ability to drive results thru KPIs
• Proven history of exceeding expectations time and again
• Born leader with a strong work ethic
• Thrives in a goal-oriented working environment
• A knack for engaging guests authentically and being a product and brand expert
• Proven success with training, coaching and developing teams behaviors to grow
• Passion for providing a customer centric experience
• Proven success of all aspects of store operations
• Intuitive when it comes to meeting customer demands
• Self-sufficiency at organizing and managing multiple clients simultaneously
• Ability to remain flexible throughout a collaborative and layered retail experience
• Someone who shares our inquisitive nature, affinity for fashion and design, self-motivated, and good-work-requires-having-fun mentality
• Excellent written and verbal communication skills

Benefits and Perks

• Competitive wage
• Health, vision and dental insurance
• Retirement plan available
• Parental leave policy
• Free KREWE frames (duh.)
• Spend your time in a truly "one of a kind" retail experience
• Quarterly cultural spend to encourage our get out, see the city, "do you" mentality
• Employee incentive program
• Ongoing educational allowance
• Employee referral bonuses

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.