Phlebotomist/Lab Support Tech I - 25 hours, Days

Job Summary The Lab Support Tech I cordially greets and receives patients, ascertains their needs, and appropriately directs them. Hiring Range: $15.75–$28.35 (may vary based on experience, skills, qualifications, and internal equity considerations). Schedule: Day shift, 8 hours (0800–1300) Monday through Friday, including every third holiday. This position may have a signing bonus available; eligibility will be confirmed by the Recruitment Team during the interview process. Major Responsibilities Specimen Collection Collects blood samples using appropriate venipuncture techniques across all age groups. Follows departmental protocols for sample collection. Communicates difficulties or complications to supervisors and maintains professional conduct. Specimen Receiving and Distribution Receives specimens in the computer system. Labels and prioritizes specimens (e.g., STAT, STROKE, CSF) accurately. Transports specimens promptly and redistributes them per protocol. Work Area Organization Maintains a clean and organized drawing station or cart. Restocks supplies at the end of each shift. Keeps patient orders accessible and organized. Specimen Registration Registers all courier-delivered specimens accurately and efficiently. Troubleshoots printer issues as needed. Computer and Test Ordering Support Demonstrates mastery of hospital information systems. Orders tests accurately using knowledge of test dictionaries and panels. Communicates with departments for clarification when needed. Telephone Support Answers and transfers calls courteously and efficiently. Ensures coverage for incoming calls at all times. Capillary Collection Performs heel sticks and PKU collections proficiently. Ensures proper sample volume and quality. Resource Utilization Adapts to workflow changes and staffing needs. Provides coverage for home draws, secretarial duties, and drawing stations. Offers constructive feedback to supervisors. General Lab Duties Restocks supplies and reports low inventory. Uses PPE appropriately and provides shift reports. Maintains procedural proficiency through annual reviews. Emergency Room Support Uses Responder 5 efficiently and works independently. Maintains PPE compliance and pager readiness. Stocks supplies, trains nursing staff, and ensures timely patient draws. Age‑Specific Competency Applies knowledge of growth and development stages to patient care. Demonstrates age‑appropriate communication and support. Position Qualifications License/Certification/Education Required High School Diploma or equivalent Valid driver’s license Preferred Phlebotomy training ASCP certification or eligibility Experience/Skills Preferred Phlebotomy experience Computer and keyboard proficiency Fluent English communication skills Equivalence may be accepted: unless a certification, licensure, or registration is required, an equivalent combination of education and experience that provides proficiency in the areas of responsibility listed may be substituted for the above requirements. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other status protected by law. #J-18808-Ljbffr C260 UMass Memorial Health - Milford Regional Medical Center, Inc