Will Call Team Lead (Customer Service)

Job Description

Job Description

Why Palmer Food Services: 

We offer competitive wages and a generous benefit package that contributes a significant amount to your total compensation and your personal well-being. Additionally, there are opportunities to distinguish yourself and move up in our established company through excellent performance and by contributing to our company mission, vision, and values. We value each member of our diverse and talented team - because at Palmer Food Services, our associates are our unfair advantage. 

What We Value: 

• Honesty & Integrity
• Service & Excellence
• Collaboration & Teamwork
• Family & Community
• Dependability & Loyalty
• Compassion

Roles and Responsibilities: 

• Select and assemble orders and stage efficiently
• Manage operational projects to improve efficiency and quality of wholesale pick-up orders.
• Hold daily huddles to establish workflow and expectations.
• Run unconfirmed order lists to view orders for the following day.
• Manage and prepare routes for daily orders
• Prepare and print item stickers and picklists for Will Call team. 
• Select orders and properly stage them according to customer pick-up times. 
• Constantly communicate with the sales team and other departments regarding customer orders, issues, delays, and any other event that may take place.
• Collect payment from customers and manage cash drawer. 
• Perform all duties assigned to Will Call associates. 
• Perform all other duties as assigned. 

Qualifications: 

• High school diploma or GED
• Basic reading, writing and math skills
• Computer knowledge with ability to adapt to warehouse software program
• Customer service or general clerical office experience
• Comfortable with machinery reaching heights of 25 ft.
• High attention to detail and accuracy
• Ability to perform duties in freezer and coolers
• Conflict resolution skills
• Ability to work calmly under pressure in a fast paced work environment

Salary: 

$22.00- $25.00/ hour

Shift: (Subject to change)

Monday- 7:30 AM- 4 PM 

Tuesday- 7:30 AM- 4 PM 

Wednesday- OFF

Thursday- 7:30 AM- 4 PM 

Friday: 7:00 AM- 5:00 PM

Saturday: 6:30 AM- Noon

Sunday: OFF

Physical Demands:

The physical demands described below are representative of those that must be met by a Warehouse Will call associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand, walk, stoop, bend, kneel, sit, operate warehouse equipment.
• Must be able to use hands to handle, feel, finger; reach with hands and arms, see, talk and hear.
• Must be able to regularly lift and carry up to 50 lbs, frequently lift and carry up to 100 lbs
• Ability to work in a cold environment for extended periods with temperatures reaching -10 · Possess normal vision with or without correction and able to distinguish colors
• Possess fluent speech in English, writing and communication skills necessary to effectively carry out job functions
• Must be able to read and comprehend work related materials, numerical data and diagrams.

Benefits of working Full- Time at Palmer Food Service:

• Medical, Dental and Vision Insurance
• Paid Benefit Time (PTO, Holiday and Sick)
• 401k Retirement Plan with Employer Matching
• Eligibility for Annual Profit-Sharing Bonus
• 15% Employee Discount on Retail Grocery Items (Includes Fresh Meat & Seafood)
• Associate Discounts on Warehouse Food Products
• Employee Appreciation Events
• And much more

#LP