Hotel Rooms Operations Manager

Sheraton Harrisburg Hershey

Job Description

The Hotel Rooms Operations Manager oversees the daily operations of a hotel’s rooms division, primarily Front Office, Housekeeping, and Engineering, to ensure high guest satisfaction, operational efficiency, and financial profitability. They manage staff scheduling, inspect room cleanliness, drive service standards, and maximize room revenue.

Responsibilities:

Operational Leadership: Manages Front Office, Housekeeping, and Engineering departments to ensure seamless service.
Guest Experience: Handles guest issues, reviews satisfaction surveys (comment cards), and implements service recovery plans.
Quality Control: Inspects rooms, corridors, and public areas for cleanliness and maintenance.
Financial Management: Assists in budgeting, controls labor costs, manages inventory, and drives revenue through upselling.
Staff Management: Schedules, trains, coaches, and mentors staff to improve performance and motivation.

Qualifications:

Education: High school diploma (4+ years experience) or a 2-year degree in Hospitality/Business (2+ years experience).
Experience: Proven experience in front desk, housekeeping, or hotel management.
Skills: Strong leadership, communication, guest service, and conflict resolution skills.
Technical Skills: Proficiency with hotel property management systems (PMS) and scheduling software. (Marriott)

About Company

Experience superior hospitality in the heart of Pennsylvania at one of the best hotels in Harrisburg, Pennsylvania. Located near downtown Harrisburg, our award-winning hotel is close to popular spots like Harrisburg Mall, the National Civil War Museum, and Harrisburg International Airport. For a family-friendly adventure, visit Hershey, PA, home to Hersheypark and Hershey's Chocolate World, just a 10-mile drive away.

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Vacancy posted 13 days ago

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