Restaurant Operations Leader | Growth & Guest Experience

Job Purpose: Supports and directs the Management Teams in assigned restaurant through role-model leadership of the Company’s Core Values. Maintains restaurant Consistency by managing overall operations for the restaurant by focusing on Systems, Guest Count/Value, People, and EBITDA.

Job Responsibilities:

• Manages restaurant operations by directing and coordinating activities consistent with established goals, objectives, and policies
• Implements programs to ensure attainment of business plan for growth and profit.
• Provides direction and structure for Management Team and hourly Team Members.
• Coaches and develops FOH and BOH teams to work in unison for the benefit of the Guest.
• Implements improves processes and management methods to generate higher ROI and workflow optimization.
• Identifies any operational issues and gives timely feedback to the team so they can impact the operational opportunities.
• Validates and teaches all brand systems to Team Members so they may achieve Company goals.
• Sets operational goals and follow-up plans for subordinate Managers. Directs and holds the Managers accountable for these goals.
• Achieves budgeted goals for each accounting period, meeting EBITDA goals.
• Ensures Guests consistently receive high quality food and service in accordance with brand standards.
• Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Develops, implements, and reviews Local Store Marketing to increase Guest counts.
• Review Shopper Report and InMoment trends and develops targeted corrective action steps with the Management team to impact all deficiencies.
• Other duties as assigned

• Must be 21 years of age or older
• Bachelor’s degree, or work history experience equivalent
• Must have TABC and Food Handler certifications
• Must have a valid driver's license and proof of vehicle insurance
• Must have strong P&L, budget, and sales forecasting experience
• Ability to prioritize and balance multiple tasks simultaneously
• Ability to cope with pressure, multiple deadlines, and working under pressure
• Ability to develop high-performing, cohesive teams
• Ability to work effectively and cooperatively with fellow Team Members
• Excellent oral and written communication skills
• Possess the ability to motivate and maintain effective working relationships with all Team Members