Senior Manager, Laboratory Operations

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Sr. Manager, Laboratory Operation- Farmingdale NY on site
The role:

- Recognize, exemplify and adhere to ICON's values, which focus our commitment to People, Clients and Performance.
- As a manager, the employee has to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
- Develop, implement and manage to performance standards for staff related to quality and efficiency, including productivity. Manages the adherence to written internal and external quality control procedures in order to ensure the quality of the results. To evaluate means and standard deviations for quality control materials and maintain Corrective action logs as appropriate.
- Builds strong and effective teams, valuing different contributions;
works with and through others, involving people in issues that affect them. Assist management in the recruitment and selection of staff.
- Operates independently with a willingness to make decisions;
Projects credibility and makes a professional and positive impression on others;
Monitors progress and holds self and others accountable. Liaise with clients, vendors and staff on all department issues.
- Identifies the key elements of a situation and any gaps and inconsistencies in data. Makes rational judgments from available information and analysis. Actively participates in Root cause analysis investigations-and process improvement initiatives. Responsible for timely and accurate responses to Quality Issues assigned to them and/or their department.
- Creates an environment that motivates people;
Identifies development opportunities for self and others;
Acts as a coach and mentor and shares expertise. Maintain a positive working environment ensuring staff motivation in particular periods of high workloads. Maintain low levels of staff turnover, actively contributing to the retention of key individuals.
- Responsible for assessing work performance and for employee performance evaluations.
- Review daily, weekly, and monthly metrics for assigned departments and implement as necessary staffing reallocation to ensure efficiency and quality.
- Over-see work performed by all staff.
- Sets priorities for the team to ensure task completion;
coordinates work activities of others including scheduling to work outside of normal working hours when required.
- Evaluates performance of staff and develops supporting staff skills, encourage growth and provide regular performance feedback.
- Mentors and coach's staff. Trains new employees
- Manage the recruitment, training and development of staff in the various sections of the laboratory as required. Performs continuing education of laboratory staff in the various sections of the laboratory and sample management as required.
- Responsible for the quality and timelines of technical procedures to ensure full compliance with CAP, relevant government regulations, GDP and other relevant standards as determined by the company Monitors reagents and supplies for section and assists in the performance of all related tasks for managing inventory.
- “Maintains oversight of reagent and supply orders and approval of inventory purchases together with invoice coding. Assists the Corporate procurement team and negotiates pricing and service requirements with Vendor representatives in the best interest of ICON.
- Effectively monitors laboratory operations in section and provides guidance to staff for all issues that arise including but not limited to, instrument failures, reagent/ quality control issues, sample integrity issues, delays in testing and communication of abnormal result.
- Manages the evaluation of and validation of new methodologies and instrumentation works closely with Global Validations Department
- Be aware of all pertinent employee health and safety regulations and requirements for their assigned department and manage compliance to same.
- Approves purchase orders and all appropriate purchases for department area.

You will need:

Education:

• Advanced degree (PhD, MD, DO, MSc, or BSc) in a clinical, biological, chemical, or laboratory science.

Experience:

• 10+ years of progressive leadership experience in clinical or specialty laboratory operations.
• Demonstrated experience leading CAP/CLIA‑accredited specialty laboratories and managing regulatory inspections.
• Proven track record of scaling lab operations and delivering financial performance.
• ASCP and NYS License required.

Core Competencies:

• Laboratory leadership in clinical testing laboratory
• Regulatory experience (CAP, CLIA, global equivalents)
• P&L management and investment governance
• Change leadership, automation, and digital transformation
• Stakeholder engagement with Medical, Quality, Commercial, and Clients
• Talent development and succession planning

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

Salary Range: $150k to $180k- please disregard compensation ranges below. This is only for the Farmingdale NY location.

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here .

Salary Range

Are you a current ICON Employee? Please click here to apply