Account Manager

The Account Manager (AM) is the customer advocate within Stellar Edge Marketing Group and serves as the primary point of contact for customers. The objective of the AM is to understand client needs and objectives, develop effective strategies, and work in unison with our internal teams to execute projects and campaigns successfully. The AM must have a strong understanding of marketing, social media, and content writing, as well as experience working directly with clients in both virtual and face-to-face settings. This role requires someone who is comfortable navigating customer challenges, managing expectations, and representing Stellar Edge Marketing Group with professionalism, confidence, and sound judgment. The AM works directly with an assigned group of customers to help grow customer revenues while contributing to the growth and success of Stellar Edge Marketing Group. The Account Manager is responsible for the successful onboarding and ongoing marketing management of customers within an assigned portfolio. The AM is expected to ensure customers receive the full benefit of Stellar Edge’s services while proactively identifying new marketing opportunities. This is an in-office position (NOT REMOTE) with an hourly wage of $20-23. Responsibilities Responsible for total account management function, including strategy, content writing, and social media campaigns with minimal management involvement Responsible for all customer communications and compliance on contractual deliverables Drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively Oversee the development of the integrated business plan taking into consideration items such as content calendars, customer profiles, competitive sets and all demand marketing channels Responsible for the successful on-boarding following established processes and on-going delivery of services to assigned customer base Reviews all major deliverables to ensure quality standards and expectations are met Conducts regular account reviews with customers to ensure that customer’s goals and expectations are being met to include topic/agenda creation and actionable follow-up Ensures that the customer issues are being resolved in a timely manner and management is involved as needed Ongoing relationship building to help create opportunities for additional services Build strong customer relationships and effectively navigate questions, concerns, challenges, and difficult conversations while maintaining professionalism and working toward positive solutions. Provide occasional evening and weekend coverage for customer, company, or community events as business needs require. Advance notice will be provided whenever possible. Qualifications 2-4 years experience in a combination of social media management and strategy, copywriting, and marketing. Demonstrates ability to complete multiple tasks concurrently and deliver results under pressure Detail oriented with a bias toward action (project management experience preferred) Demonstrates ability in ensure achievement of client objectives Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis Self motivated, goal oriented, and able to work in a team environment Computer proficiency in Google Suite, Canva, Capcut / Edits, social media platforms and mail delivery platforms (MailChimp, Constant Contact, etc.) This job description is intended to provide a high-level overview of the position. It is not a comprehensive list of duties and responsibilities. The employee may be required to perform other duties as assigned. Please note: This position requires you to work from our beautiful office in Algonquin. This is NOT a work from home position. #J-18808-Ljbffr