Residential Services Manager

CCS Summary: Since 1969, Center for Community Solutions (CCS) has been creating safe and healthy communities with a core emphasis on the prevention and intervention of sexual assault and relationship violence. Our mission is to end relationship and sexual violence.

Position Summary: Under the direction of the Housing and Advocacy Services Director, the Residential Services Manager oversees the daily operations and service delivery of the North and East County domestic violence emergency shelters, Hidden Valley House and Project Safe House. This position provides leadership and supervision to residential staff, supports client assessment and advocacy services, and helps ensure implementation of trauma-informed and best-practice service standards. The Residential Services Manager coordinates staffing and program operations while maintaining compliance with agency policies, contractual obligations, and regulatory requirements, and fosters collaborative relationships with community partners and stakeholders.

Essential Functions:

• Oversee daily operations for East and North County shelter sites, including facility inspections, maintenance coordination, vendor management, supply inventory, unit turnover, and ensuring communication resources remain operational.
• Coordinate with landlords, vendors, CCS leadership, and other appropriate parties regarding facility maintenance, repairs, safety concerns, and operational needs.
• Lead, train, supervise, and support shelter staff across both locations, including case oversight, staff development, scheduling, coverage coordination, performance management, and oversight of holidays, evenings, weekends, and vacation coverage.
• Coordinate timekeeping, reimbursements, and related personnel documentation for direct reports in accordance with agency standards and deadlines.
• Manage and support shelter volunteers, including orientation and assignment of site-specific duties.
• Develop and coordinate shelter programming and supportive activities, including children's activities, support groups, social events, and staff case review sessions.
• Facilitate bi-weekly case review and team meetings to support collaboration, resource sharing, problem-solving, and quality client care.
• Complete, review, and maintain accurate program documentation, client records, funder reports, grant-related data, and staff data entry to ensure compliance with agency and funding requirements.
• Manage petty cash, gift cards, in-kind donations, and related documentation, including donor coordination, tracking, and required paperwork.
• Provide training to staff, volunteers, community partners, and residential staff on sexual assault, intimate partner violence, stalking, housing-related advocacy, and Crisis Intervention Training requirements.
• Participate in an after-hours on-call leadership rotation to respond to staff needs, crises, emergencies, and safety concerns, including medical emergencies, mental health crises, fires, and flooding.
• Attend and participate in applicable auxiliary, community, and regional meetings related to residential and advocacy services.

Job Requirements:

Education:

• Bachelor's degree in social work, counseling, criminal justice, public health, or equivalent combination of education and related experience.
• Complete California State-approved Domestic Violence and Sexual Assault Crisis Intervention Training, complete a minimum of 12 hours of ongoing training per year as required (or must complete upon hire).

Experience:

Minimum three (3) years of direct services experience with intimate partner violence, sexual assault, housing programs, child abuse issues, family violence intervention, and/or crisis intervention.


Preferred Experience:

• Managing and supporting a domestic violence residential program.
• Bilingual/Multilingual fluency in one or more languages (oral and written)
• Developing, maintaining, and strengthening community partnerships and collaborative relationships.
• Knowledge of residential housing resources and systems such as Continuum of Care (CoC) and homelessness.

Core Competencies:

• Maintain client confidentiality and adhere to agency policies and protocols related to the security of electronic client service records.
• Program & Shelter Operations Management
• Strong Communication & Interpersonal Skills
• Training & Staff Development
• Organizational & Time Management Skills
• Conflict Resolution & De-escalation
• Confidentiality & Ethical Practice
• Adaptability & Ability to Manage Multiple Priorities
• Proficient use of technologies such as Microsoft Office Suite, Google, Virtual platforms, and other web-based platforms.
• Must demonstrate respect for cultural diversity in all its forms, including ethnicities, sexual orientations, abilities, genders, and religious backgrounds

Working Environment:
This job operates in-person in a communal housing facility. Must maintain personal cell phone for work-related purposes. Ability to work in intimate partner violence (IPV), sexual assault (SA), and stalking fields. Working conditions may include possible exposure to communicable diseases related to those typically found in communal housing. This position is classified as critical and essential under Public Health Authority. Hybrid-model eligible after demonstrated operational proficiency; schedule to be determined in coordination and approval by supervisor.


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to carry up to 50lbs.


Travel:
Travel between East and North County shelter sites (approximately 50% within San Diego County). Must have reliable transportation available for work-related purposes.


Work Hours:
Generally, 8:30am to 5:30pm with some night and weekends hours. Must be available to attend required training, team meetings and provide client services, as needed.

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