Computer Technician - Helpdesk IT

Job Description

Job Description

Job Summary

We are seeking a Computer Technician - Helpdesk IT for a long-term contract opportunity in Cayce, SC. This Tier I Desktop Support role is ideal for a customer-focused IT professional with hands-on experience supporting Windows environments, user accounts, hardware, software, and standard business applications.

This position offers a steady Monday through Friday schedule, the opportunity to support state employees across multiple locations, and the potential to apply for a full-time position. You will work in a team-oriented IT support environment where professionalism, responsiveness, and quality service are valued. This is a strong opportunity for a technician who enjoys solving problems, interacting with users, and building long-term experience in enterprise IT support.

Key Responsibilities
- Serve as the first point of contact for IT support through phone, remote tools, email, ticketing system, and walk-up service.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, basic networking, user accounts, and standard applications.
- Provide onsite support within assigned buildings, including workstation setup, peripheral installation, and general technical assistance.
- Use remote support tools to diagnose and resolve incidents for users across multiple locations.
- Document support requests, troubleshooting steps, and resolutions accurately in the IT service management platform.
- Escalate complex or unresolved issues to higher-tier support teams according to established procedures.

Compensation
- Pay: $20.00 per hour.
- Schedule: Monday through Friday, 8:30am to 5:00pm.
- Employment type: Long-term temporary contract.
- Local driving is required.

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Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.