Financial Insurance Specialist (Hybrid)

****ONE YEAR CONTRACT, 3 DAYS IN OFFICE PER WEEK****
*Professional Summary* The Specialist, Short Insurance is responsible for managing complex short insurance cases while balancing the needs of both the credit union and its members. This role serves as a key liaison between internal teams and external partners, including insurance carriers, GAP providers, and dealerships. The Specialist handles a high volume of inbound and outbound communication, conducts detailed loan and claims analysis, and ensures timely resolution of insurance-related matters. Success in this role requires strong analytical capabilities, customer service expertise, and the ability to navigate multiple systems in a fast-paced environment.
*Key Responsibilities*
* Handle inbound and outbound calls (10-30 daily) and email correspondence to assist members with insurance-related inquiries and documentation needs
* Facilitate GAP claims, service contract cancellations, and resolution of escalated member inquiries
* Evaluate and audit complex loan files related to total losses, ensuring compliance with internal policies and procedures
* Process and verify loan obligations, including settlements, refunds, payoffs, and reconciliation of financial transactions
* Conduct research and support special projects aligned with departmental initiatives and process improvements
* Partner with insurance companies, GAP providers, and dealerships to gather documentation and resolve claims efficiently
* Track and follow up on settlement checks, lien releases, and required documentation to ensure timely completion
* Maximize claim recoveries and refunds while supporting accurate loan resolution outcomes
* Lead resolution of deficiency balances or credit balances on loans, ensuring proper closure
* Identify gaps in processes and recommend improvements, contributing to operational efficiency
* Mentor and support Servicing Associates by providing guidance on processes, claims handling, and customer interactions
*Qualifications*
* Minimum of 2 years of experience in customer service or administrative support, preferably within financial services
* Call center experience with a mix of inbound and outbound communication
* Strong customer service skills with the ability to manage sensitive and complex member interactions
* Proficiency in Microsoft Office Suite and ability to navigate multiple systems simultaneously
* Strong analytical, research, and problem-solving skills with high attention to detail
* Ability to manage competing priorities in a fast-paced, high-volume environment
* Effective written and verbal communication skills across diverse audiences
* Demonstrated ability to handle confidential information with professionalism
* Working knowledge of loan contracts, including APR, interest calculations, and default provisions preferred
* Familiarity with financial regulations (FCRA, SCRA, FDCPA) preferred
* Knowledge of bankruptcy, loan modifications, and GAAP/TDR guidelines is a plus
* Experience with core banking systems preferred
* Bachelor's degree in Business Administration or equivalent experience preferred but not required
*Job Type & Location*
This is a Contract position based out of Hillsboro, OR.
*Pay and Benefits*The pay range for this position is $23.50 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Hillsboro,OR.
*Application Deadline*This position is anticipated to close on Jun 17, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.