Technician, Field Service

Field Service Technician

As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that our equipment is working as intended at the customer's house, meet safety standards, and operate at maximum efficiency.

Essential Duties/Responsibilities

• Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
• Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.
• Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
• Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
• Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
• Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
• Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
• Maintains accurate records of work orders, service updates, and customer interactions.
• Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.
• Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.
• Other duties as assigned.

Job Requirements

• High school diploma or GED equivalent.
• Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
• Excellent customer service, time management, and problem-solving skills.
• Working knowledge of PC and MS Office products.
• Ability to read and interpret technical information, such as repair manuals and parts books.
• Strong communication and interpersonal skills.
• Self-motivated and able to work independently with minimal supervision.
• General knowledge of hand tools and how to use them.
• Ability to lift and carry heavy objects, climb ladders, and work on rooftops regularly.
• Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
• Willingness to travel and provide service within the assigned geographic area.

Working Conditions

• Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
• Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.

Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.