Café Guest Experience Associate

Visitor Center – Cafe Associate (Full-time) Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals.Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us. As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day. What you will do: The Café Associate will provide fast, friendly service to guests in the café or ice cream areas of the Visitors’ Center.They will be assigned to work as a Café Cashier, Café Dishwasher, or Café Busser.They may rotate through the different positions as needed. This person is a courteous, helpful, enthusiastic individual with extraordinary guest service skills ready to assist guests in our fast-paced Tillamook Creamery Visitor Cafe. The Café Associate maintains Tillamook’s Shared Values, creating a world-class guest experience to the one million guests that visit annually. Here’s a day in the life:

CAFÉ CASHIER

• Carry orders out to customers in dining area, projecting a pleasant and professional manner.
• Maintain up-to-date knowledge on all café menu items and to answer customer questions.
• Keep floors clean and free of debris.Check fountain area.Keep work area sanitary.
• Clean all shelving and service areas behind counters daily.Maintain high level of cleanliness and organization in the café at all times.
• Stock set-up areas behind counters daily and replenish supplies as needed.
• Perform opening/closing procedures when scheduled for that shift.
• Serve customers by taking orders on POS system.Take customer payment, make change correctly and maintain an accurate cash drawer.
• Assist the cooks in the kitchen with prep, set up, stocking and any other chores needed in preparing customer’s orders.

CAFÉ DISHWASHER

• Perform daily dish room opening procedures; turn on fan and dishwasher, fill water, set up dish cart, check chemical levels, etc.
• Maintain three-level busing: tables, chairs and floors; clean and sanitize tables; maintain a frequent presence in the dining room.
• Wash dishes left on tables, operate dishwasher safely—as per instructions—and hand wash all service ware and cookware.
• Maintain cleanliness at fountain station.
• Sweep and mop up any spills or messes on floor; keep floor free of hazards.
• Perform closing list procedures, including but not limited to turning off dishwasher, cleaning and sanitizing entire dish room, checking chemical levels, sorting clean service ware for next day, etc.

CAFÉ BUSSER

• Bus tables and straighten tables and chairs.Keep floors clean and free of debris.Check fountain and coffee stations.Keep work area sanitary.
• Maintain three-level busing: tables, chairs and floors; clean and sanitize tables; maintain a frequent presence in the dining room and front entrance of Visitors Center.Picking up garbage, wiping down picnic tables.
• Perform opening/closing duties and side work (i.e.: restocking of soup cups, ramekins, rolled silverware, etc.)
• Keep front-of-house work areas sanitary
• Keep dining hall stocked with lids, straws, to-go containers, napkins, condiments
• Keep dining hall soda fountain cleaned and maintained. Wipe down stainless-steel counters and black cupboards.

ALL POSITIONS

• Establish and maintain effective relationships with employees, supervisors and the general public.
• Communicate effectively.
• Utilize a computer (POS system)
• Act as a team player and be able to interact with staff at all levels of the company.
• Possess strong customer service skills.
• Follow written or verbal instruction.
• Read, write, speak and understand English.
• Compute basic arithmetic.

• High school diploma or GED is preferred
• Minimum 1 year of experience with commercial food preparation and equipment preferred
• Must obtain food handlers card within 30 days of hire
• Obtain an OLCC (18+ years of age)

• Standing and/or walking
• Lifting 25 lbs.
• Vision for machine or computer operations
• Hearing