HR Business Partner, Sub-Same Day (SSD)

Amazons mission to be Earths most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.

As we strive to be Earths best employer our global HR teams known internally as People eXperience and Technology (PXT) grow the business through people by creating an inclusive culture focused on safety engagement technology and innovation.
Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.

As an HR Business Partner on the Sub-Same Day (SSD) People eXperience and Technology (PXT) team you will provide HR generalist support to a large population of hourly employees as well as business leaders. This role provides the opportunity to do a variety of tactical and strategic work in an environment that encourages both independent initiative and collaborative teamwork. You will partner with business leaders to deliver HR initiatives focused on internal customer service employee onboarding talent management and employee engagement. You will understand the importance of accurate and timely HR metrics as well as their inputs and addition you may lead and develop a team of entry-level HR employees and own projects or programs that impact the business or the broader HR team.

To be successful in this role you must understand business goals and prioritize them through high-impact work. You will influence your team and business leaders by providing HR expertise sound judgment and data-driven recommendations that improve employee experience and business performance.

Key job responsibilities
- Improve site effectiveness by identifying systemic patterns addressing root causes and making high-judgment decisions that align with policy intent while minimizing risk. Establish and implement mechanisms that ensure consistent fair application of policies while maintaining compliance with evolving regulations.

- Use data analytics to identify emerging trends predict future challenges and implement proactive solutions at the site level. Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.

- Execute and monitor employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights identify early signs of disengagement and partner with leaders to drive targeted improvements.

- Coach Business Leaders on effective people management practices including performance feedback team development and complex employee relations matters. Support leaders in building inclusive high-performing teams.

- Partner with leaders to ensure equitable talent practices across selection development and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.

- Drive adoption of HR technology solutions AI and self-service tools ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.

A day in the life
Your day will be a dynamic blend of strategic thinking and data-driven decision-making. Youll focus on driving organizational effectiveness and employee engagement leveraging advanced analytics and AI-enabled tools to identify trends anticipate business needs and develop solutions that enhance workplace experience and deliver measurable results.

From coaching leadership teams on workforce and talent management to driving HR process excellence youll collaborate with business leaders to develop forward-looking strategies focused on operational objectives and team effectiveness. Youll build strong partnerships across all levels of the organization while contributing to meaningful workplace improvements.

Success in this role comes from your ability to navigate organizational dynamics lead change initiatives and make high-judgment decisions in ambiguous situations. Through a combination of business acumen data-driven insights and strategic partnerships youll help create a workplace culture where employees feel valued and empowered while driving long-term organizational success and adaptability in a rapidly evolving business landscape.

About the team
Sub-Same Day Fulfillment Centers (SSD-FC) are an integral part of meeting Amazons customer promise through Prime same-day tandem with its Rapid and Rural Logistics business parallels these locations strive to serve over 80% of Prime customer demands across North America. And with people at the heart of it all our commitment to provide HR functional excellence continues and grows.

Known as People Experience and Technology (PXT) our HR team members are present onsite to help drive tactical leadership direction while providing top-notch internal customer support. PXT teams are flexible thoughtful socially responsible and are always planning for the future.

- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- 2 years of human resources or equivalent (e.g. operations customer service retail distribution shipping/logistics healthcare hospitality manufacturing) experience
- Experience supporting or leading employee-focused processes including onboarding benefits investigations training or talent management

- Masters Degree or MBA
- Experience supporting operational environments (manufacturing distribution or similar)
- Ability to effectively train guide and support others in the use of various HR technologies and digital platforms with a focus on increasing user adoption and enhancing end-user experience
- Demonstrated ability to build effective partnerships with business leaders
- Experience handling employee relations matters and conducting workplace investigations
- Strong coaching and influencing skills with ability to guide leaders through complex situations
- Experience supporting employee engagement and development initiatives with measurable impacts on employee retention or satisfaction

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY Melville - 74400.00 - 130200.00 USD annually

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