Quality Coordinator

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Quality Coordinator to oversee processes to review quality of work across all Cuyahoga DD departments (to ensure that Cuyahoga DD operates within the guidelines of the Ohio Department of Developmental Disabilities (DoDD)). Coordinate, assess, and evaluate relevant training for internal Cuyahoga DD employees and external partners related to quality assurance review outcomes. Gather information related to DoDD provider compliance reviews/citations of Cuyahoga DD work in order to propose a plan of correction or appeal for Cuyahoga DD and identify systemic issues related to this citation for overall improvement plan. Lead efforts for ongoing accreditation assessment, coordination, and review. Responsibilities Regularly review Cuyahoga DD work for quality, specifically including Individual Service Plans, Targeted Case Management notes, other case notes, assessments, reviews and other required documentation. Identify trends/patterns related to both timelines/required elements and person-centered services and supports. Assist administrators as needed with information to address areas of deficiency or recognize excellent quality of work. Investigate and gather information related to DoDD citations of Cuyahoga DD work. Propose a Cuyahoga DD plan of correction or appeal within required timelines. Identify systems issues or trends related to ongoing internal assessment of Cuyahoga DD work and DoDD citations. Suggest, coordinate, and assist with development of training to address those trends as needed. Work with management teams and other departments to identify when updates to systems are required and assure these are completed in a timely manner. Facilitate as needed to make adjustments to content or methods. Assist with provider training as necessary and develop effective relationships with providers to continue support and enhance quality-of-service provision. Attend in-service training, staff/committee meetings, and other meetings as required. Serve as liaison between internal departments, external partners, and providers. Develop and maintain an ongoing system that monitors and measures all required County Board areas for accreditation. Report and address trends and patterns. Assist with resolving compliance or quality issues with other departments, external partners and the state. Personal Contacts Daily contact with Cuyahoga DD staff. Regular contact with DoDD staff and providers. Routine contact with people, families, other agencies, community partners and general public. Unusual Working Conditions Flexible work schedule; some evening and weekend meetings. Most activities will be carried out in Cuyahoga County requiring travel throughout the county. Occasional travel out of county. Qualifications Bachelor’s Degree in Psychology, Social Work, Social Services, or related field. Developmental Disabilities (DD) experience and familiarity with DD waiver services, individual service planning, and provider compliance reviews preferred. Experience with training and presentations, preferably including coordination of training opportunities. Event planning, and project management. Experience with web-based applications, data collection and analysis. Valid state of Ohio driver's license and continued maintenance of an excellent driving record. Salary The salary listed in the header is the base salary for all positions in Pay Schedule D. The actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate. Cuyahoga DD intends to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering internal equity and budgetary constraints. Benefits The Cuyahoga County Board of DD is a mission-driven organization. We are committed to equal opportunity in all aspects of employment. Our Employee Value Proposition includes extensive paid time off, flexible work schedules, remote work opportunities for applicable positions, outstanding healthcare benefits, free dental, vision and life insurance, and a pension plan through the Ohio Public Employees Retirement System. If you would like a more comprehensive look at the benefits package, see our detailed information. Remote Work Our positions are not 100% remote. There is an onsite expectation for all positions. We may permit some remote work at home with a hybrid work schedule for some positions, but staff must be able to commute to our facilities in Cuyahoga County, Ohio on a regular basis. Travel between our four locations in Parma, Cleveland, and Highland Hills is required. Equal Opportunity, Diversity, and Inclusion The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national origin, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/expression, genetic information, or social, economic or political affiliation. Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. Privacy and Security Notice By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understood our Applicant Privacy and Security Notice. All job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 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