Membership Engagement Coordinator

Job Description

Job Description

About Baltimore Public Media

Baltimore Public Media (BPM) is the parent organization of WYPR 88.1 FM and WTMD 89.7 FM. We provide rich, vibrant programming in news, music, arts, and culture—across expanding radio and digital formats—that connects, enriches, and elevates the residents and communities of Baltimore and the region. Our mission is rooted in journalistic integrity, cultural merit, and community service. 

Baltimore Public Media is an Equal Opportunity Employer. We are committed to building a team that represents diverse backgrounds, perspectives, and skills. We actively encourage applicants from historically underrepresented groups—including but not limited to Black, Indigenous, and people of color, women, LGBTQ+ individuals, veterans, and people with disabilities—to apply.

As a nonprofit 501(c)(3) public media organization, Baltimore Public Media operates WYPR 88.1 FM and WTMD 89.7 FM, serving the Baltimore region and Maryland with trusted journalism, engaging music, and cultural programming. We are dedicated to enriching our community through independent media and public service.

Position Summary

Baltimore Public Media seeks a Membership Engagement Coordinator to help build meaningful relationships with members while supporting the day-to-day services and systems that make those relationships possible. This position supports member stewardship, retention, volunteer coordination, membership-focused events and field marketing, member communications, and front-line constituent service.

Reporting to the Senior Manager of Marketing and Membership, the coordinator helps implement membership strategy through thoughtful communications, responsive service, and positive member experiences. The ideal candidate enjoys connecting with members and volunteers, is comfortable working in a CRM and other communication systems and can balance public-facing activities with detailed administrative work.

Key Responsibilities

Member Engagement and Stewardship

• Coordinate member engagement, stewardship, retention, and appreciation initiatives.
• Plan and execute membership-focused events and recommend new approaches to strengthen member relationships and participation.
• Build relationships with members and volunteers and serve as an informed ambassador for Baltimore Public Media, WYPR, and WTMD.

Membership Marketing and Communications

• Support membership campaigns, stewardship communications, and member-marketing initiatives.
• Implement membership communications through Iterable and other approved platforms in coordination with Marketing and Membership
• leadership.
• Review member-service communications and direct-mail materials for accuracy, clarity, and a consistent member experience.

Volunteer and Field Engagement

• Coordinate volunteer recruitment, scheduling, communication, training, day-of support, and appreciation.
• Support BPM's membership presence at station events, festivals, tabling opportunities, and other community activities by preparing materials, staffing membership tables, engaging attendees, and coordinating volunteers.
• Coordinate membership-focused field marketing with Events, Marketing, Programming, and other participating teams.

Member Services and RevCRM

• Develop proficiency in RevCRM and serve as a front-line resource for membership-service workflows and constituent information.
• Manage member inquiries through RevCRM Case Management and provide timely, thoughtful, and accurate service.
• Maintain constituent records within established data standards and route gift-processing, correction, reporting, and system-administration needs to the designated CRM owner.
• Work with BPM's membership-services partner to troubleshoot member issues, test functionality, and support recurring membership processes.
• Identify opportunities to improve member-service workflows and elevate recurring issues to the Senior Manager of Marketing and Membership.

Cross-Departmental Collaboration

• Partner with colleagues across Development, Marketing, Events, Programming, News, and other departments to support membership initiatives.
• Coordinate with BPM's call center and other external partners before, during, and after fundraising campaigns.
• Protect confidential constituent information and follow organizational policies and established procedures.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Exceptional interpersonal, customer-service, and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organization, follow-through, attention to detail, and ability to manage multiple priorities and deadlines.
• Ability to coordinate volunteers, events, tabling, and other public-facing activities.
• Ability to work accurately in constituent databases and communication platforms and to follow established data-governance procedures.
• Strong problem-solving skills and a continuous-improvement mindset.
• Ability to collaborate across departments and build productive working relationships.
• Passion for public media, membership, and community engagement.

Qualifications

Educational Requirements:

• Associate’s degree or equivalent professional experience.

Required Qualifications:

• At least two years of experience in membership, nonprofit fundraising, marketing, communications, customer service, event coordination, volunteer management, field marketing, or a related field.
• Ability to work occasional evenings and weekends in support of station events and member-engagement activities.

Preferred Qualifications:

• Experience using a constituent database or CRM; experience with RevCRM or a similar platform is a plus.
• Experience coordinating volunteers, events, tabling, or other public-facing engagement activities.
• Experience with email-marketing or member-communication platforms such as Iterable.

Equal Opportunity and Organizational Commitment

Baltimore Public Media is an Equal Opportunity Employer. We are committed to building a team that represents diverse backgrounds, perspectives, and skills. We actively encourage applicants from historically underrepresented groups—including but not limited to Black, Indigenous, and people of color, women, LGBTQ+ individuals, veterans, and people with disabilities—to apply.

As a nonprofit 501(c)(3) public media organization, Baltimore Public Media operates WYPR 88.1 FM and WTMD 89.7 FM, serving the Baltimore region and Maryland with trusted journalism, engaging music, and cultural programming. We are dedicated to enriching our community through independent media and public service.