Fraud Service Specialist - Work From Home Opportunity

RBFCU Insurance Agency LLC

# Fraud Service Specialist - Work From Home OpportunityApply: ASC - San Antonio: Full time: Posted 2 Days Ago: 015426**Job Description and Requirements**Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Fraud Service team starting at **$20.00/hour!** Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. We are also offering a **sign-on bonus** for Fraud Service Specialist Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today! The **Fraud Service Specialist** is a dynamic and specialized role that is crucial to the financial well-being of RBFCU and its members. This role focuses on assisting members with fraud related inquiries, case creation, investigations and providing exceptional service through phone and electronic communication; protecting member assets and further mitigating any additional losses. **Essential Functions and Responsibilities:*** Receive and process real time solutions to member, non-member, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquires, and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.* High level comprehension of phone etiquette standards and member interview techniques.* Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.* Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.* Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.* Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.* Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.* Dedication to developing strong relationships with co-workers, management and other departments.* Maintain basic working knowledge of RBFCU member handbook, policy and procedures, regulatory laws pertaining to the credit union, and topical knowledge for all credit union area.* Manage individual department specific metrics and function independently within a designated team with minimal supervision. **Requirements:*** High School Diploma or GED* Less than one of year of previous job related work experience* Type and 10-key by touch* Proficient in utilizing PC, software, and other office equipment* Must have good communication and interpersonal skills* Good attendance and promptness is pertinent* **Must be able to work a Monday - Saturday schedule** ***All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.***
J-18808-Ljbffr RBFCU Insurance Agency LLC

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