Sales and Office Administrator (Newton)

As a Sales Administrator/Receptionist, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will handle multiple tasks simultaneously and perform administrative tasks to support overall business operations, such as answering phones and managing business documentation. Additionally, you will provide support to the sales and/or production team as needed. Responsibilities Answers the phone and directs callers to the appropriate individual Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email Follows up on new leads and referrals resulting from telephone, marketing, and email activity Prepares estimates and establishes/maintains estimate follow‑up procedures Communicates with customers on order status and changes in the production schedule Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc. Maintains an attractive retail environment (clean, organized, and functional) Helps as needed with reports, close‑out, invoices, and required paperwork Identifies and resolves customer satisfaction issues Performs other duties as needed, such as entering orders, consulting with customers, assist production etc. Qualifications College diploma or equivalent level of education required At least three years in retail or inside sales with excellent customer service experience Experience resolving customer satisfaction issues Experience working under pressure with multiple tasks/projects Proficient computer and internet skills, including Microsoft Office suite Strong verbal and written communication skills Excellent math skills Strong organizational and time management skills Compensation Salary: $42,000 to $46,000 per year, commensurate with experience Bonus and commission: up to 15% of the annual salary Benefits Bonus based on performance Dental insurance Vision insurance Extended health benefits #J-18808-Ljbffr FASTSIGNS #530201