Career Advisor

STATEMENT OF THE JOB

We are seeking two Community Resource Advisors to support our 211 Toledo team. In this role, you will provide information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interviews clients and conducts a thorough assessment of their needs

Identifies appropriate resources

Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client

Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.

Conducts follow-up to ensure that the inquirers needs have been met

Uses crisis management techniques in accordance with agency procedures

Maintains complete and accurate documentation

Responsible for staying current with all ongoing training requirements for both services

Assists with community outreach activities as assigned by the management team

Actively involved with agency programs and events

Supports operations during times of disaster as defined by agency policy

Maintains up-to-date knowledge of agency processes and policies & procedures

Performs all other duties as assigned

REQUIREMENTS

• High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
• This position requires Monday-Friday availability.
• Must have evening availability.

KNOWLEDGE / SKILLS / ABILITIES

Well-developed interpersonal skills

Excellent computer skills

Demonstrated crisis intervention skills

Versed in substance abuse issues and mental health issues

Clear and effective communication and accurate assessment of inquirers needs

Ability to function as a team member in an experiential learning setting

Ability to effectively problem solve and resolve conflict

Ability to work independently with minimal supervision

Ability to maintain professional expectations and assist individuals with diverse backgrounds

Knowledgeable of program procedures and contact centers informational system

Must have reliable, secure internet service along with cellular phone.

PIf06f68db0aa4-26289-41050578