Specialist, Payroll - Vantagen

Job Title

The main responsibilities of this role is to provide direct support and consulting to our payroll clients. This role is expected to understand payroll in depth and to maintain knowledge of payroll practices and laws so as to provide better service and information to our clients. Under the supervision of the Payroll Supervisor, this role is expected to be independently managing their client relationships, however, when needed, escalating issues or challenges for prompt resolution.

Responsibilities include:

• Ensuring client payroll information is accurate within their specific payroll system and resolving any discrepancies
• Reviewing and/or processing payrolls in a timely manner to meet client deadlines to include updating employee records, calculating/paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Preparing reports of employee earnings, taxes, deductions, and employer's contribution for social security and unemployment

Client Service includes:

• Establishing strong and trusted client relationships by effectively consulting with clients on all payroll related matters
• Maintaining confidence of employee data by keeping all information confidential
• Accurately conveying detailed information in both written and verbal format
• Providing technical software support to clients
• Identifying and accurately capturing out of scope work
• Identifying new opportunities to expand services to clients

Implementation & Technology includes:

• Being an additional resource to the implementation team when needed
• Interviewing clients to gain understanding of payroll needs
• Managing new client implementation projects, ensuring timely completion and client satisfaction
• Training clients on payroll processes as necessary

Individual and Team Development includes:

• Being a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes
• Providing honest feedback to new hires/less experienced staff in a timely manner
• Helping build team capabilities and knowledge by sharing insights and lessons learned
• Researching and maintaining product knowledge on ADP software platforms
• Maintaining current knowledge of local, state, and federal practices and laws

Qualifications:

• 2-year degree preferred or 2 years experience in lieu of degree
• Associate degree preferred
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

The compensation range for this role is $21.50 to $41.00. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.