Resident Service Coordinator- Cityside Huntington Metro Apartments

Franklin Group

JOB TITLE: Resident Service Coordinator

REPORTS TO: Community Manager

FLSA STATUS: Non-Exempt

POSITION SUMMARY:

The Resident Service Coordinator has the primary responsibility of providing and coordinating programs and services to help residents maintain a good quality. The Resident Service Coordinator is expected to provide exceptional customer service to all residents and work as a buffer between the residents and property management staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:

Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low cost service providers and/or negotiate discounts.
Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual. Manages the provision of supportive services where appropriate.
Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly residents, persons with disabilities and emergency assistance.
Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources.
Implements on site or mobile health services and screenings.
Organizes and promotes resident involvement in on and off site programs.
Assists the residents in building informal support networks with other residents, family and friends.
Engage volunteers within the community and/or property when appropriate.
Provides quality customer service to all residents including, but not limited to, answering questions, addressing concerns and assisting with basic needs.
Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD.
Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately.
Performs miscellaneous and specially requested tasks.
Ensures all residents and staff are treated with respect and dignity. Reports all complaints made by residents and/or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items immediately.
Adheres to all corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
Manages time independently, completing required tasks and documentation within identified time frames.
Works autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place.
Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
Completes all professional trainings required in a timely manner.
Utilize appropriate documentation system to track all work done with residents.
Completes all required paperwork with all residents who want to utilize the Service Coordination program.
Completes Care Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation.
Submits Semi-Annual Performance Reports to HUD in order to maintain funding for the Service Coordination program at the property.
Service Coordinator meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process (Reviews). The Reviews capture resident assessments, resident programs, policy compliance, and Education and Wellness Programs.
Completes training as assigned in Individual Education Plan.

SKILLS/QUALIFICATIONS:

Bachelor's degree in Social Work or a related field is preferred.
2+ years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.
Good communication, comprehension and interpersonal skills. Working knowledge of Microsoft Office Suite.
Strong interpersonal, oral and written communication skills
Must be organized, detail oriented and have good time management skills
Ability to work week-ends and evenings as needed
Ability to multi-task and work in a busy environment

Franklin Group is an Equal Employment Opportunity company.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Resident Service Coordinator- Cityside Huntington Metro Apartments in Alexandria, VA vacancy

Maintenance Technician- Cityside Huntington Metro
...appliance repairs, glass replacement, etc. Respond promptly to resident work order request and notify management upon completion of... ...HVAC) certification is preferred for this position. Certified Apartment Maintenance Technician (CAMT) is recommended. Fair Housing...
Resident
Hourly pay
Franklin Group
Alexandria, VA
2 hours ago
Pearson Square - Resident Services Coordinator
$24 - $26 per hour
...management, development, and construction services in institutional-quality rental... ...Greystar is the largest operator of apartments in the United States, managing over... ...JOB DESCRIPTION SUMMARY The Resident Services Coordinator is responsible for providing effective...
Resident
Hourly pay
Full time
Contract work
Local area
Immediate start
Flexible hours
Weekend work
Afternoon shift
Greystar Worldwide, LLC
Falls Church, VA
20 hours ago
Resident Service Coordinator
...Job Title: Resident Service Coordinator Location: Courts at Camp Springs - Camp Springs, MD 20746 Hours: Full Time Job Description: HallKeen... ...Coordinator (RSC) to work on-site at a busy family apartment community in Suitland, MD. The primary function of the RSC...
Resident
Full time
Temporary work
Part time
Local area
NSSC LLC
District Heights, MD
20 hours ago
Assistant Maintenance Supervisor - Cityside
...maintenance duties and supervises and coordinates activities of the... ...recommendations required for all service, custodial and grounds... ...regarding the community or residents. Provide constant vendor... ...this positio n. Certified Apartment Maintenance Technician (CAMT...
Resident
Hourly pay
For contractors
Franklin Group
Alexandria, VA
3 days ago
Residential Apartment Maintenance Supervisor
$28 per hour
...Apartment Maintenance Supervisor A maintenance supervisor is responsible... ...Duties Manage/Complete service requests in a timely manner.... ...insecticide Obtain quotes and coordinate projects with vendors on call... ...understand and perform all on-site resident management software functions...
Resident
Full time
Contract work
Temporary work
Work at office
Pratum Companies
Alexandria, VA
1 day ago
Apartment Maintenance Technician
...Job Description Job Description Experienced Apartment Maintenance Technician ~ Alexandria, VA & Surrounding Areas Are... ...turns and prepare units for new move-ins Respond to resident service requests and maintenance work orders Troubleshoot and repair...
Resident
Weekly pay
Full time
Temporary work
Immediate start
Career Strategies - Alexandria
Alexandria, VA
12 days ago
Apartment Maintenance Technician | MAA Carlyle Square
...Apartment Maintenance Technician Becoming a part of MAA is exciting and rewarding for... ...dynamic team. Join us as we exceed our residents' expectations of a place to call home.... ...device. We are committed to providing service excellence and value to those who depend...
Resident
MAA
Alexandria, VA
2 hours ago
Seasonal Resident Services Coordinator
$18 - $21 per hour
.... RESPONSIBILITIES: Greet residents, potential residents, and guests. Manage... .... Plan resident functions and coordinate events with local businesses to increase... ...environment. Provide world-class customer service. Perform additional administrative,...
Resident
Temporary work
Seasonal work
Work at office
Local area
Flexible hours
Laramar Group
Fairfax, VA
1 day ago
Resident Services Coordinator (RSC)
$55.22k - $73.61k
...use that expertise to inform and advance resident-focused solutions to strengthen the... ...affordable housing and that integrated, onsite services provide accessible support to our... ...communities. Under this model, Resident Services Coordinators (RSCs) work collaboratively with fellow...
Resident
Local area
National Housing Trust
Washington DC
20 hours ago
Residential Service Coordinator
$23.54 - $24.89 per hour
...Service Coordinator SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC, helping... ...Admin: Provide ongoing case management and referrals to residents as needed, utilizing the strength-based approach to individualize...
Resident
Hourly pay
Immediate start
Monday to Friday
So Others Might Eat
Washington DC
20 hours ago
Service Technician/Apartment Maintenance - Alexandria, VA
...Service Technician Join Kay Apartment Communities' service team at our 458-unit apartment community in Alexandria, VA. Kay's service department is... ...customer service and a comfortable living experience for our residents. The service technician reports to the community...
Resident
Kay Apartment Communities
Alexandria, VA
2 days ago
Resident Services Coordinator
$50k - $55k
...Jubilee also offers robust programming for residents and community members as they pursue... ...are readily accessible and near services that support as they pursue educational... ...Resident Services, the Resident Services coordinator is responsible for planning, coordinating...
Resident
Work at office
Flexible hours
Weekend work
Afternoon shift
Weekday work
Jubilee Housing
Washington DC
4 days ago
Bilingual Experienced Apartment Leasing Agent
...Bilingual Apartment Leasing Consultant Join Our Team as a Bilingual Apartment Leasing Consultant Are you passionate... ...you will play a key part in delivering exceptional service to both prospective and current residents, guiding them through every step of the leasing...
Resident
Weekend work
InterSolutions
Arlington, VA
2 days ago
Service Technician / Maintenance Technician
...delivering outstanding customer service. Our success is driven by a... ...vibrant communities that residents are proud to call home. Job... ...team at Courts of Mt. Vernon Apartments in Alexandria, VA. The ideal... ...estate around the MD, VA & DC Metro area. The main focus of Grady...
Resident
Full time
Night shift
Grady Management Inc.
Alexandria, VA
17 days ago
Apartment Maintenance Technician
$27 per hour
...Technician for our Serrano and Key Gardens apartment communities. Why Join Us? CAPREIT... ...community; responding to and completing service requests in a timely manner; and... ...distributing notices and interacting with residents, prospective residents, and vendors in a...
Resident
Summer work
Work at office
Monday to Friday
CAPREIT, Inc.
Arlington, VA
3 days ago
Apartment Maintenance Technician ($2,000 Sign on Bonus)
$22.39 - $34.83 per hour
...SERVICE TECHNICIAN WHY WORK FOR ELME COMMUNITIES? Elme Communities elevates the... ...readiness, and ongoing service needs of our apartment communities are a top priority.... ...Build trust and positive rapport with residents by being respectful and empathetic while...
Resident
Hourly pay
Full time
Temporary work
Relocation package
Wash Reit
Alexandria, VA
4 days ago
Apartment Service Technician
$27 - $28 per hour
...Description Now hiring an experienced Apartment Maintenance Technician who is HVAC or... ...community. Your role will be to assist residents with open work orders by making minor repairs... ...need your strong work ethic, customer service for our residents, personal motivation...
Resident
Hourly pay
Weekly pay
Full time
Summer holiday
Live in
Local area
Immediate start
Weekend work
Morguard Corp
Falls Church, VA
2 days ago
Neurology, Neurologist Needed
...include inpatient/stroke call Metro area near Washington, D.C.;... ...neurologists and 2.5 APPs Residents and fellows will be... ...Accredited Stroke Center with a full-service neurology team Our services... ...salary and contract We coordinate interviews and help with licenses...
Resident
Contract work
Monday to Friday
CompHealth
Arlington, VA
4 days ago
Maintenance Technician - The Swift at Petworth Metro
$25 - $27 per hour
...management, development, and construction services in institutional-quality rental housing.... .... Greystar is the largest operator of apartments in the United States, managing over 1,00... ...Completes assigned work orders generated from resident requests for service, as well as...
Resident
Hourly pay
Full time
For contractors
Local area
Immediate start
Flexible hours
Weekend work
Afternoon shift
Greystar Worldwide, LLC
Arlington, VA
4 days ago
Lead Maintenance Technician - Regional Operations Specialist
$65k - $75k
...THE NATION, delivering quality services to clients and showcasing top... ...Technician, based in the DC Metro area. This position assists... ...appeal, preventative maintenance, resident and common area service... ...portfolio. Perform repair of all apartment/building interior and...
Resident
For contractors
Work at office
Local area
Night shift
Kettler
Mc Lean, VA
3 days ago
HVAC Service Technician
...Description Job Description HVAC Service Technician (On-Call)... ...commercial spaces and occupied apartment environments. Key... ...demeanor when interacting with residents and tenants Preferred (Not... ...residential properties in the Metro DC area. Due to our growth in...
Resident
Local area
MBB Affiliates, LLC
Washington DC
4 days ago
Senior Maintenance Technician - Arbor Park Apartments
$30 - $34 per hour
...Senior Maintenance Technician - Arbor Park Apartments UDR, Inc. and its affiliated companies are seeking a... ...is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention. Essential Functions: Maintain the...
Resident
Apprenticeship
Live in
Work at office
Local area
Immediate start
UDR Reit Inc
Alexandria, VA
1 day ago
Apartment HVAC Maintenance Technician
...Apartment Hvac Technician InterSolutions is hiring apartment HVAC technicians for apartment... ...team is responsible for completing service requests under the direction of the maintenance... ...and ensuring they are ready for new residents, maintaining the grounds by keeping them...
Resident
Full time
Part time
Weekend work
InterSolutions
Washington DC
20 hours ago
Salesforce Life Science Patient Service Delivery Lead
$132.5k - $302.4k
...Salesforce practice. You Are: A Salesforce Functional Patient Services Delivery Lead within the Life Sciences Industry. You thrive in... ...notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being...
Resident
Work experience placement
Live in
Work at office
Local area
Accenture
Arlington, VA
3 days ago
Membership Services Coordinator
...Membership Services Coordinator The American Sportfishing Association (ASA), a D.C. Metro area trade association representing sportfishing manufacturers, retailers and stakeholders, is seeking a highly organized and detail-oriented entry-level Membership Services Coordinator...
Full time
Work at office
American Sportfishing Association
Alexandria, VA
4 days ago
Obstetrics & Gynecology, Obstetrician/Gynecologist Hospitalist
$5,000 per month
...one of the busiest obstetrics programs in the Washington, D.C. metro area and is home to a level IV NICU, an antenatal testing center... ...located just miles from Washington, D.C. and home to 14,700 residents. Almost every neighborhood is a treasure of its own with a variety...
Resident
Full time
Work at office
Shift work
Ob Hospitalist Group
Falls Church, VA
3 days ago
Apartment Maintenance Tech
$15 - $25 per hour
...with your hands and solving problems? Apartment Maintenance is the job for you!... ...for quickly and efficiently completing service requests. This includes appliance repair... ...grounds, including common areas. Provide residents with outstanding customer service. Must...
Resident
Hourly pay
Immediate start
The Liberty Group
Washington DC
25 days ago
Pediatrics - Ophthalmology - Physician
...Ophthalmologist Alexandria/DC Metro The Community – Mt. Vernon... ...that set Alexandria apart. Fort Belvoir is unlike any... ...administrative support to all the armed services. Essential Duties and... ...injections; educate and train residents to perform these. Communicate...
Resident
Internship
Worldwide
Night shift
Weekend work
KurzSolutions
Fort Belvoir, VA
20 hours ago
Apartment Manager
...divh2Apartment Manager/h2pCampus Apartments is hiring an Apartment Manager for our prestigious property located at Howard University.... ...and weekend duties of assigned areas/liliProvide support with residence life program components which may include professional staff training...
Resident
Summer work
Work at office
Weekend work
Campus Apartments
Washington DC
3 days ago
Utility Worker
...Utility Worker Location: The Residence at Benning Metro 4501 Blaine Street NE Washington, DC 2001... ...production, sanitation and proper use of food service equipment. Cleaning and disinfecting... ...meals to resident tables or apartments. Assist with special diets and alternates...
Resident
Part time
Shift work
Prospect House Assisted Living and Memory Care
Washington DC
3 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Resident Service Coordinator- Cityside Huntington Metro Apartments. Be the first to apply!