Resident Service Coordinator- Cityside Huntington Metro Apartments
Franklin Group
JOB TITLE: Resident Service Coordinator REPORTS TO: Community Manager FLSA STATUS: Non-Exempt POSITION SUMMARY: The Resident Service Coordinator has the primary responsibility of providing and coordinating programs and services to help residents maintain a good quality. The Resident Service Coordinator is expected to provide exceptional customer service to all residents and work as a buffer between the residents and property management staff. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:
Franklin Group is an Equal Employment Opportunity company.
- Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low cost service providers and/or negotiate discounts.
- Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual. Manages the provision of supportive services where appropriate.
- Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
- Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly residents, persons with disabilities and emergency assistance.
- Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources.
- Implements on site or mobile health services and screenings.
- Organizes and promotes resident involvement in on and off site programs.
- Assists the residents in building informal support networks with other residents, family and friends.
- Engage volunteers within the community and/or property when appropriate.
- Provides quality customer service to all residents including, but not limited to, answering questions, addressing concerns and assisting with basic needs.
- Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD.
- Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately.
- Performs miscellaneous and specially requested tasks.
- Ensures all residents and staff are treated with respect and dignity. Reports all complaints made by residents and/or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items immediately.
- Adheres to all corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
- Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
- Manages time independently, completing required tasks and documentation within identified time frames.
- Works autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place.
- Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
- Completes all professional trainings required in a timely manner.
- Utilize appropriate documentation system to track all work done with residents.
- Completes all required paperwork with all residents who want to utilize the Service Coordination program.
- Completes Care Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation.
- Submits Semi-Annual Performance Reports to HUD in order to maintain funding for the Service Coordination program at the property.
- Service Coordinator meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process (Reviews). The Reviews capture resident assessments, resident programs, policy compliance, and Education and Wellness Programs.
- Completes training as assigned in Individual Education Plan.
- Bachelor's degree in Social Work or a related field is preferred.
- 2+ years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.
- Good communication, comprehension and interpersonal skills. Working knowledge of Microsoft Office Suite.
- Strong interpersonal, oral and written communication skills
- Must be organized, detail oriented and have good time management skills
- Ability to work week-ends and evenings as needed
- Ability to multi-task and work in a busy environment
Franklin Group is an Equal Employment Opportunity company.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Resident Service Coordinator- Cityside Huntington Metro Apartments in Alexandria, VA vacancy
- ...Status Non-exempt (Hourly) Job Summary Shows and leases apartments to prospective residents and supports community's marketing plan. Essential... ...community. Maintain contact with all apartment locator services and local businesses to provide informational material;...ResidentHourly payWork at officeLocal area
- ...Administrator must have excellent customer service, strong attention to detail, and ability... ...Close out all completed work orders Coordinate with vendors Pull keys Walk through vacant... ...maintenance staff, office staff, and residents Perfom other duties as required....ResidentWork at office
$24 - $26 per hour
...management, development, and construction services in institutional-quality rental... ...Greystar is the largest operator of apartments in the United States, managing over... ...JOB DESCRIPTION SUMMARY The Resident Services Coordinator is responsible for providing effective...ResidentHourly payFull timeContract workLocal areaImmediate startFlexible hoursWeekend workAfternoon shiftGreystar Worldwide, LLC
Falls Church, VA5 hours ago- ...Job Title: Resident Service Coordinator Location: Courts at Camp Springs - Camp Springs, MD 20746 Hours: Full Time Job Description: HallKeen... ...Coordinator (RSC) to work on-site at a busy family apartment community in Suitland, MD. The primary function of the RSC...ResidentFull timeTemporary workPart timeLocal area
NSSC LLC
District Heights, MD5 hours ago - ...Job Description Job Description Experienced Apartment Maintenance Technician ~ Alexandria, VA & Surrounding Areas Are... ...turns and prepare units for new move-ins Respond to resident service requests and maintenance work orders Troubleshoot and repair...ResidentWeekly payFull timeTemporary workImmediate start
Career Strategies - Alexandria
Alexandria, VA12 days ago - Franklin Group is seeking a Resident Service Coordinator in Alexandria, Virginia. The ideal candidate will provide and coordinate programs and services for residents, ensuring exceptional customer service. Responsibilities include liaising with community agencies and managing...Resident
$63.35k - $84.86k
Vocational / Pre-Vocational Services Coordinator - ACT Vocational Specialist / Coordinator Salary $63,346.40 - $84,855.16 Annually Location... ...self‑determination, safety and recovery for Alexandria residents affected by abuse, neglect, mental illness, intellectual disabilities...ResidentFull timeMonday to FridayFlexible hoursWeekend workAfternoon shift$28 per hour
...condition. Manage/Complete service requests in a timely manner... ...insecticide Obtain quotes and coordinate projects with vendors on call... ...knowledge and experience in general apartment maintenance and repair,... ...and perform all on-site resident management software functions...ResidentFull timeContract workTemporary workWork at office$44 - $46 per hour
...management, development, and construction services in institutional-quality rental housing.... .... Greystar is the largest operator of apartments in the United States, managing over 1,00... ...and completes work orders generated from resident requests for service, as well as routine...ResidentHourly payFor contractorsWork at officeLocal areaFlexible hoursWeekend workAfternoon shift$22 - $24 per hour
...Professional in Arlington, VA, responsible for leasing apartments and providing exceptional customer service. This role involves leading community tours,... ...applications and ensuring a high-quality experience for residents and prospects. The ideal candidate will have...ResidentHourly payWork at office$87k - $92k
.... This role involves managing daily property operations, ensuring compliance with regulations, and focusing on both financial and resident satisfaction goals. Candidates should have a bachelor’s degree and at least 4-6 years of relevant property management experience....Resident$55.22k - $73.61k
...use that expertise to inform and advance resident-focused solutions to strengthen the... ...affordable housing and that integrated, onsite services provide accessible support to our... ...communities. Under this model, Resident Services Coordinators (RSCs) work collaboratively with fellow...ResidentLocal areaNational Housing Trust
Washington DC5 hours ago$23.54 - $24.89 per hour
...Service Coordinator SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC, helping... ...Admin: Provide ongoing case management and referrals to residents as needed, utilizing the strength-based approach to individualize...ResidentHourly payImmediate startMonday to FridaySo Others Might Eat
Washington DC5 hours ago$18 - $21 per hour
.... RESPONSIBILITIES: Greet residents, potential residents, and guests. Manage... .... Plan resident functions and coordinate events with local businesses to increase... ...environment. Provide world-class customer service. Perform additional administrative,...ResidentTemporary workSeasonal workWork at officeLocal areaFlexible hoursLaramar Group
Fairfax, VA1 day ago$50k - $55k
...Jubilee also offers robust programming for residents and community members as they pursue... ...are readily accessible and near services that support as they pursue educational... ...Resident Services, the Resident Services coordinator is responsible for planning, coordinating...ResidentWork at officeFlexible hoursWeekend workAfternoon shiftWeekday workJubilee Housing
Washington DC4 days ago$36 - $38 per hour
...for you To help maintain the highest standards for our apartment community. You'll also be responsible for routine maintenance... ...onsite. We need your strong work ethic, customer service for our residents, and a good foundation in general appliance repair, painting...ResidentHourly payFull timeFor contractorsSummer holidayLive inLocal areaImmediate startMonday to FridayWeekend workMorguard Residential
Falls Church, VA12 days ago- ...delivering outstanding customer service. Our success is driven by a... ...vibrant communities that residents are proud to call home. Job... ...team at Courts of Mt. Vernon Apartments in Alexandria, VA. The ideal... ...estate around the MD, VA & DC Metro area. The main focus of Grady...ResidentFull timeNight shift
Grady Management Inc.
Alexandria, VA17 days ago - ...Property Group LLC is seeking a Part-Time Weekend Residential Services Representative in Bethesda, MD. The role requires a minimum of... ...responsibilities include managing the lease renewal process, resolving resident issues, and assisting with administrative tasks. Benefits...ResidentPart timeWeekend work
- ...Apartment Maintenance Technician Becoming a part of MAA is exciting and rewarding for... ...dynamic team. Join us as we exceed our residents' expectations of a place to call home.... ...device. We are committed to providing service excellence and value to those who depend...Resident
- ...Description Job Description HVAC Service Technician (On-Call)... ...commercial spaces and occupied apartment environments. Key... ...demeanor when interacting with residents and tenants Preferred (Not... ...residential properties in the Metro DC area. Due to our growth in...ResidentLocal area
MBB Affiliates, LLC
Washington DC4 days ago $27 per hour
...Technician for our Serrano and Key Gardens apartment communities. Why Join Us? CAPREIT... ...community; responding to and completing service requests in a timely manner; and... ...distributing notices and interacting with residents, prospective residents, and vendors in a...ResidentSummer workWork at officeMonday to Friday$15 - $25 per hour
...with your hands and solving problems? Apartment Maintenance is the job for you!... ...for quickly and efficiently completing service requests. This includes appliance repair... ...grounds, including common areas. Provide residents with outstanding customer service. Must...ResidentHourly payImmediate startThe Liberty Group
Washington DC25 days ago- ...include inpatient/stroke call Metro area near Washington, D.C.;... ...neurologists and 2.5 APPs Residents and fellows will be... ...Accredited Stroke Center with a full-service neurology team Our services... ...salary and contract We coordinate interviews and help with licenses...ResidentContract workMonday to Friday
CompHealth
Arlington, VA4 days ago - ...Service Technician Join Kay Apartment Communities' service team at our 197-unit apartment community in Falls Church, VA. Kay's service department... ...customer service and a comfortable living experience for our residents. The service technician reports to the community...Resident
$110k - $120k
...Specialist - Area Manager, based in the DC Metro area. This position leads... ...management, demonstrate excellent customer service, and coordinate all aspects of apartment community and Regional Operations... ...appropriate procedures when residents are delinquent. Contribute to...ResidentWork at officeLocal areaWeekend work- Seabury Resources for Aging in Washington, DC, seeks a Social Services Coordinator responsible for delivering information and referral... ...collaboration with various community resources to support residents aged 60 and above. Candidates should have relevant experience...Resident
- ...property management company committed to service excellence. As DC Metro’s premier commercial real estate... ...and success for our employees, residents and investors. Your New Employer Located... ...and future residents love our apartment homes by making our communities great...ResidentLocal areaWeekend work
- ...Washington, DC, is looking for a dedicated Service Technician to join their team. This full... ...should have at least 2 years of apartment maintenance experience, effective communication... ...skills, and a willingness to help residents. A valid driver's license and basic tools...ResidentFull time
$65k - $75k
...Technician, based in the DC Metro area. The role assists in the... ...demonstrate excellent customer service, and assist in maintaining... ...appeal, preventive maintenance, resident and common‑area service... ...portfolio. Perform repair of all apartment/building interior and exterior...ResidentFor contractorsLocal areaNight shift- Gates Hudson, a full-service property management company, is looking for a Leasing Consultant in Alexandria, Virginia. The ideal candidate... .... Responsibilities include conducting tours for prospective residents, managing leads, and ensuring satisfaction among residents....ResidentWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Resident Service Coordinator- Cityside Huntington Metro Apartments. Be the first to apply!
Related searches
- food service coordinator Alexandria, VA
- service lead Alexandria, VA
- early intervention service coordinator Alexandria, VA
- family service coordinator Alexandria, VA
- service team leader Alexandria, VA
- service coordinator Alexandria, VA
- member services coordinator Alexandria, VA
- resident Alexandria, VA
- director of resident services Alexandria, VA
- medical resident Alexandria, VA