Customer Service Specialist

Customer Service Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Location: Olive Branch, MS Schedule: Monday Friday | 7:00 AM 3:00 PM

About the Role

The Customer Service Specialist manages customer accounts, ensuring accurate order processing, issue resolution, and a high-quality customer experience. This role works closely with customers and cross-functional teams to drive timely, effective solutions and support operational efficiency.

Key Responsibilities

• Manage customer orders, including entry, tracking, and follow-up
• Serve as the primary point of contact for customer inquiries and issue resolution
• Investigate and resolve shipping, invoicing, and order discrepancies
• Partner with cross-functional teams (AR, warehouse, transportation, supply chain) to address escalations
• Monitor account activity and identify trends or risks
• Maintain accurate documentation in internal systems
• Support claims processing and follow through to resolution
• Communicate proactively with customers on order status and issues
• Identify opportunities to improve processes and efficiency
• Cross-train across warehouse and transportation functions as needed

Qualifications

Minimum:

• High school diploma or equivalent
• 2+ years of experience in customer service, logistics, or order management
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office

Preferred:

• Experience in distribution or logistics environments
• Familiarity with claims/returns processing
• Experience with systems such as SAP, WMS, or TMS

What Success Looks Like

• Accurate, timely order processing
• Strong resolution of customer issues and escalations
• Effective collaboration across teams
• Positive customer and stakeholder feedback
• Contributions to process improvements

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$17.16 - $28.60

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io.

Join us at McKesson!