Technical Program Manager

Company Description: McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. Department Overview The Technical Project Manager, role is part of the Supply Chain technology team within Global Technology Enterprise Products and Platform (EPP). The role reports to the Sr Product Manager of Global Technology Supply Chain. This role is responsible for helping to drive outcomes for the Global Supply Chain applications, managing the agile product and processes, driving better user experience and adoption, and ensuring alignment with the Global and Market Supply Chain team. This role provides PMO governance support across planning, tracking, and reporting, ensuring adherence to Agile and project management standards. You will collaborate with cross-functional teams and help maintain project governance standards. Duties Provides PMO oversight for small to mid-sized initiatives, ensuring alignment to approved scope, timelines, delivery standards, and governance checkpoints. Owns project risk, issue, dependency, and decision (RAID) tracking; ensures timely escalation and resolution in line with PMO escalation paths. Enforces milestone management, delivery cadence, and status reporting standards; ensures execution remains aligned to the approved project plan. Facilitates governance forums (project reviews, milestone checkpoints, retrospectives), ensuring clear outcomes, documented decisions, and follow‑through on actions. Establishes and maintains standardized project documentation, artifacts, and audit-ready records to support transparency, traceability, and scalability. Supports Agile and PI planning ceremonies from a governance perspective, ensuring capacity planning, dependency management, and commitments align to portfolio priorities. Provides structured portfolio and project reporting, translating delivery progress, risks, and dependencies into executive‑ready status updates. Governs end‑to‑end quality management, including test readiness, release sign‑off, and adherence to defined entry/exit criteria for production releases. Oversees defect governance, ensuring defects are logged, prioritized, tracked to resolution, and addressed within agreed quality thresholds. Coordinates post‑release validation and reviews, ensuring outcomes are measured, lessons learned are captured, and improvements are institutionalized. Ensures epics, stories, and acceptance criteria meet PMO and Agile quality standards, supporting predictable delivery and traceable outcomes. Maintains strong understanding of business processes and systems to ensure project outcomes remain aligned to strategic priorities and value realization. Qualifications Bachelor’s degree in a related field. 4 plus years of experience in project management, program management or PMO. Demonstrated expertise in Project Management methodologies and Agile Scrum practices. Advanced proficiency with Smartsheet, Jira, and Confluence Exceptional organizational and time management abilities, consistently meeting deadlines and managing multiple priorities Strong written and verbal communication skills, with a proven ability to convey complex information clearly. Ability to create clear reports and presentations. Practical experience in defining user experience requirements, authoring epics and user stories, and establishing acceptance criteria. Compensation Bonus Eligible: Yes Benefits Eligible: YesSalary Range The expected salary range for this role is $98,140.00 - $125,130.00 per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.Additional Information: Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance; a 401(k) plan; adoption assistance program; educational assistance program; flexible ways of working; and time off policies (including sick leave, parental leave, and vacation/PTO). Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact View email address on click.appcast.io. Reasonable accommodations will be determined on a case-by-case basis. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.