Financial Counseling Representative

Financial Counseling Representative – On‑Site, Austin, Texas Schedule: Full‑time, Monday‑Friday, 8:00‑4:30 (approx.). What You’ll Do Provide exceptional financial counseling, helping patients understand insurance benefits and out‑of‑pocket costs. Meet with patients to discuss payment options and financial assistance programs. Verify insurance eligibility and explain benefits clearly. Assist with Medicaid and other financial assistance applications. Build trust with patients during stressful financial situations. Collaborate with care teams and revenue cycle departments. Maintain accurate documentation across multiple systems. What We’re Looking For Exceptional customer service experience, communication and interpersonal skills. Demonstrated compassion, empathy, and patience when supporting patients, clients, and team members. Ability to explain financial and insurance concepts clearly. Strong multitasking and prioritization skills with high attention to detail. Professionalism in sensitive financial conversations. High School Diploma or GED. What You’ll Gain Experience in healthcare financial counseling and revenue cycle. Exposure to insurance/Medicaid and detailed intakes. Opportunity for growth within R1. Team environment focused on innovation, collaboration, and patient experience. Why You’ll Love This Job Make a real difference by providing support and reassurance to patients. Build expertise in healthcare financial services and insurance programs. Fast‑paced, never boring environment balancing accuracy with compassion. Supportive team environment and professional development. For this US‑based position, the base pay range is $18.59–$25.44 per hour. Equal Employment Opportunity Statement R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the aforementioned protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance. California Privacy Notice California resident job applicants can learn more about their privacy rights. To learn more, visit: R1RCM.com . #J-18808-Ljbffr R1 RCM Holdco Inc.